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Randstad Logo Randstad · IT - Software Development

IT Project Manager - AI

Japan, Tokyo 5000000.00 - 8000000.00 JPY / Year · Job Posted February 07, 2026
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Job Responsibility

  • Collaborate with business units to gather, interpret, and align requirements with conversational AI solutions that enhance customer support operations
  • Act as a liaison between customers and the technical team, ensuring customer needs are met and their feedback is incorporated into product enhancements
  • Monitor and measure the impact of deployed AI technologies, reporting on their effectiveness and adjusting strategies as needed to optimize outcomes
  • Lead the implementation and enhancement of AI copilot capabilities to support customer support operators
  • Ensure ongoing customer satisfaction by managing expectations and continuously delivering value through innovative AI solutions
  • Utilize expertise in chatbots, Natural Language Understanding (NLU), dialogue design, and knowledge management systems to drive improvements in customer interactions
  • Engage in the development and optimization of FAQ systems, Interactive Voice Response (IVR), Automatic Speech Recognition (ASR), and Text-to-Speech (TTS) technologies

Requirements

  • Fluent in both Japanese and English, with exceptional communication skills to interact effectively across diverse teams and with clients
  • Demonstrable experience in managing customer relationships and communicating the impact of technological solutions on business operations
  • Passion for LLM, GenAI, and their potential to significantly enhance customer experiences and operational efficiencies

What we offer

  • 食堂
  • 日曜日,土曜日,祝日
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