This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
Collaborate with business units to gather, interpret, and align requirements with conversational AI solutions that enhance customer support operations
Act as a liaison between customers and the technical team, ensuring customer needs are met and their feedback is incorporated into product enhancements
Monitor and measure the impact of deployed AI technologies, reporting on their effectiveness and adjusting strategies as needed to optimize outcomes
Lead the implementation and enhancement of AI copilot capabilities to support customer support operators
Ensure ongoing customer satisfaction by managing expectations and continuously delivering value through innovative AI solutions
Utilize expertise in chatbots, Natural Language Understanding (NLU), dialogue design, and knowledge management systems to drive improvements in customer interactions
Engage in the development and optimization of FAQ systems, Interactive Voice Response (IVR), Automatic Speech Recognition (ASR), and Text-to-Speech (TTS) technologies
Requirements:
Fluent in both Japanese and English, with exceptional communication skills to interact effectively across diverse teams and with clients
Demonstrable experience in managing customer relationships and communicating the impact of technological solutions on business operations
Passion for LLM, GenAI, and their potential to significantly enhance customer experiences and operational efficiencies