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Carex is seeking an experienced IT Program Manager to lead and coordinate complex, cross-functional technology programs for our clients. This role is responsible for driving program strategy, execution, and delivery across multiple interrelated projects, ensuring alignment with business objectives, timelines, budgets, and quality standards. The IT Program Manager serves as a strategic partner to business and technology leaders, providing governance, transparency, and leadership to ensure successful outcomes across the full program lifecycle.
Job Responsibility:
Lead the planning, execution, and delivery of large-scale IT programs consisting of multiple interdependent projects
Partner with business and technology stakeholders to define program vision, objectives, scope, and success metrics
Establish and maintain integrated program plans, roadmaps, schedules, and budgets
Manage program-level risks, issues, dependencies, and assumptions
proactively identify mitigation strategies and escalate when needed
Provide governance oversight, including preparation for steering committee and executive-level reviews
Ensure alignment across project teams by coordinating milestones, resources, timelines, and deliverables
Monitor program performance and financials, ensuring delivery within scope, schedule, and budget
Communicate program status, risks, and key decisions to senior leadership and stakeholders
Drive consistent application of project and program management standards, tools, and best practices
Partner with Project Managers, Product Managers, Scrum Masters, and technical leads to ensure effective execution
Facilitate decision-making and resolve cross-team conflicts to maintain momentum
Support change management efforts, including stakeholder readiness and adoption planning
Ensure all required program documentation and artifacts are created, maintained, and compliant with governance standards
Promote continuous improvement across delivery practices, tools, and processes
Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork
Support and comply with the company’s Quality Management System (QMS) policies and procedures
Maintain regular and reliable attendance
Act with an inclusion mindset and model these behaviors for the organization
Requirements:
Bachelor’s degree in Information Technology, Business, or a related field or equivalent professional experience
Healthcare, EMR, and/or healthtech industry experience required
7+ years of experience in IT project and/or program management
Proven experience managing large, complex programs with multiple workstreams and dependencies
Demonstrated ability to lead cross-functional teams in matrixed environments
Strong understanding of SDLC methodologies including Agile, Scrum, and Waterfall
Experience with program governance, financial management, risk management, and executive reporting
Strong analytical, organizational, and problem-solving skills
Excellent written and verbal communication skills with the ability to influence at all levels
Proficiency with project/program management tools (e.g., MS Project, Jira, Confluence, Smartsheet, or similar)
Authorization to work in the United States without sponsorship
Demonstrated ability to perform essential job duties with or without accommodation
Nice to have:
Experience leading enterprise technology initiatives such as system implementations, cloud migrations, data platforms, or application modernization
Experience working in regulated environments (e.g., healthcare)
Strong executive presence with experience presenting to senior leadership