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The IT Program Manager - Digital & AI is responsible for leading complex, cross-functional technology programs that enable enterprise growth, digital transformation, and AI-driven innovation. Operating within the enterprise IT portfolio, this role oversees large-scale initiatives and emerging AI and data programs that support strategic business objectives. This position provides end-to-end program leadership across multiple concurrent initiatives, ensuring alignment to enterprise priorities, disciplined governance, proactive risk mitigation, and measurable value realization. In addition to managing direct reports, the role partners closely with executive stakeholders, including the Chief Digital & AI Officer and other AI Leaders, and owns executive-level reporting, governance, and steering communications. The Senior IT Program Manager drives structured execution while strengthening program management capabilities across the organization.
Job Responsibility
Lead complex, multi-project programs aligned to digital, AI, and enterprise technology roadmaps
Oversee large-scale initiatives and AI/data programs supporting enterprise growth strategies
Ensure integration across workstreams, proactively managing scope, dependencies, risk, and timeline
Drive value realization by aligning program outcomes to defined business objectives and measurable performance indicators
Own executive-level program reporting, dashboards, and steering committee communications
Partner with the Chief Digital & AI Officer, IT leadership, and cross-functional executives to align priorities and sequencing
Provide clear visibility into program health, delivery risks, and organizational readiness
Influence enterprise decision-making through structured analysis, scenario planning, and transparent communication
Directly manage and develop a small team of Project Managers, providing coaching, performance management, and workload prioritization
Establish consistent delivery standards, governance rigor, and accountability across assigned programs
Build bench strength within the PMO to support expanding AI and enterprise technology initiatives
Ensure programs are sequenced and resourced in alignment with enterprise priorities
Identify cross-program risks, interdependencies, and optimization opportunities
Support planning and forecasting processes in partnership with IT leadership
Lead cross-functional teams spanning IT, Digital, AI, Data, Analytics, and Business functions
Coordinate matrix resources to support enterprise AI and digital growth initiatives
Remove organizational barriers and resolve escalated issues to maintain program momentum
Strengthen program management frameworks, reporting standards, and governance models within the PMO
Promote scalable delivery practices to support increasing program complexity and organizational growth
Requirements
Bachelor’s degree in Information Technology, Computer Science, Engineering, Business, or related field required
Master’s degree preferred
12+ years of progressive experience in IT project and program management
5+ years leading complex, enterprise-level programs with multiple concurrent initiatives
Demonstrated experience supporting digital transformation, AI, data, ERP, or enterprise technology initiatives
Experience working with executive stakeholders and preparing executive-level communications and reporting
Proven experience leading and developing project managers or delivery leads
PMP certification required
Agile, SAFe, or related certifications preferred
Strong program governance and delivery oversight expertise
Ability to manage integrated program roadmaps with multiple concurrent workstreams
Executive-level communication and presentation skills
Experience building structured reporting dashboards and performance metrics
Strong risk identification and mitigation planning capability
Ability to influence cross-functional leaders without direct authority
Demonstrated ability to balance strategic priorities with disciplined execution