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The Product Manager leverages their technical knowledge to provide application support and implementation support of medium to highly complex projects, multi-year programs or enterprise wide assignments. The Product Manager follows defined procedures to perform support or project implementation activities. Typically works on one or more projects or a program as a Product Technical expert and sometimes provides direction where required.
Job Responsibility:
Responsible for delivering project assignments of medium to high complexity which includes application design, and configuration build
Interacts with the customer user community to secure business requirements
perform technical requirements translation and work with Product Engineers or Product Administrators to meet business objectives
Develops test plans for new application functionality from an application/technical perspective
May be pulled into Medium to high complexity issues or requests that need a technical expert for specific solution sets
Responsible for completing tasks and associated documentation within committed timeframes
Participate in technical analysis discussions, deliver supporting artifacts and assist with conducting review sessions for all necessary approvals
Develops and maintains a knowledge management solution and may lead transition to operations functions following implementation delivery
Receives necessary information and training of applications during the implementation of new solutions, upgrades, fixes
May lead Product Release management functions which may include developing test plans, perform test plans, facilitating with end user for end user acceptance testing and may develop application validation scripts for ongoing operations team
Develops overall project task list for team, estimates and resource plans for small to medium scale projects
Day to day interactions with user community and works collaborate with multiple Stakeholders both IT and non-IT as it relates to problem management and project delivery
Provides guidance and training and problem solving assistance to other team members and operational support teams
May lead efforts on continuous process improvement activities to ultimately improve customer satisfaction experience
May assist in the development of service level agreements (SLAs)
Requirements:
Bachelors degree in Computer Science, Technology, Medical, Business discipline or equivalent experience
4-5 years’ experience working in IT as an Application Systems Analyst or Technical Analyst role
4 or more years’ experience application support, implementation or development experience with applications in a hospital or medical related industry
Experience working with project life cycle or project management methodologies
What we offer:
medical
prescription drug
dental
vision plans
life insurance
paid time off
tuition reimbursement
retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings
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