IT Product Manager - Meter Technologies

• Lead the design, development, maintenance, and continuous enhancement of technology solutions that support Meter Technology, Advanced Metering Infrastructure (AMI) capabilities, and Energy Efficiency programs
• Own the application and integration landscape supporting smart meters, head-end systems, meter data management (MDMS), field device communications, and downstream integration
• Build and maintain strong partnerships with Meter Operations, Distribution, Customer Service, Regulatory, Energy Efficiency, and external vendors
• Devise and execute strategic plans to rationalize the Meter Technology application portfolio, reduce technical and operational complexity, minimize total cost of ownership, improve system resiliency and cybersecurity posture, and enhance service delivery
• Lead staff and managed service providers through service delivery transformation
• Serve as the IT owner for AMI-related applications
• Work closely with meter technology suppliers and system integrators to ensure contractual obligations, SLAs, regulatory requirements, and cybersecurity standards are met
• Maintain operational, performance, and financial metrics
• Manage all deliverables associated with application operations, maintenance, support, and release management
• Oversee outsourced managed services and cloud/hosted vendor contracts
• Ensure all Meter Technology applications are actively monitored for performance, data integrity, and assured operations
• Establish and maintain effective working relationships with Meter Operations, Field Services, Grid Modernization, Energy Efficiency, Regulatory, and Customer organizations
• Support the transition to agile and product-based delivery models
• Oversee activities across business units and IT domains to enable successful implementation and long-term support of AMI and meter-related projects
• Ensure successful delivery of major capital programs related to meter deployments, AMI upgrades, and grid modernization
• Manage maintenance, vendor, and project costs
• Lead the development of application roadmaps
• Evaluate root cause technical solutions proposed by vendors
• Coordinate preparation of statements of work (SOWs), technical specifications, cost estimates, and contract negotiations
• Negotiate and manage external vendor and contractor relationships

• Bachelor’s degree from an accredited four‑year college or university with a focus in Computer Science, Information Systems, Engineering, or a closely related field
• Minimum of 10 years of related IT experience
• Minimum of 5 years in supervisory or leadership roles
• Minimum of 5 years managing outsourced IT managed service providers in a complex application environment
• Recommendation of 5 years supporting COTS and enterprise application platforms
• Experience supporting AMI, MDMS, or utility operations systems strongly preferred
• Strong technical acumen with expert understanding of software development life cycle (SDLC), system integration, data flows, and resiliency architectures
• Familiarity with utility meter technology concepts such as smart meters, meter communications networks, head‑end systems, MDMS, and data quality processes
• Strong analytical and problem‑solving skills
• Proven ability to lead and develop teams
• Customer‑first mindset
• Strong interpersonal, negotiation, vendor management, and business acumen skills
• Strategic thinker
• Ability to prioritize competing demands and manage deadlines
• Ability to translate operational and performance data into actionable improvement plans
• Excellent verbal, written, and presentation communication skills
• Recognized expertise in application or product management, with strong organizational and project management capabilities

Experience supporting AMI, MDMS, or utility operations systems

• Competitive total rewards program
• Potential incentive
• Hybrid work schedules