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It Product Manager - Billing And Revenue Systems

United States, San Francisco · Job Posted May 26, 2026
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Job Description

We are seeking a highly experienced and technically proficient Billing and Revenue Systems IT Product Manager to drive the strategy, roadmap, and delivery of our critical billing, revenue recognition, and order-to-revenue (O2R) systems. The ideal candidate brings 5–8 years of dedicated O2R experience, with deep hands-on expertise in Zuora Billing and Zuora Revenue (RevPro), and a strong foundation in finance and subscription revenue operations. This role requires a candidate who understands the business impact behind every system decision — someone who can speak fluently in ARR, deferred revenue, and ASC 606 as comfortably as they navigate Zuora data models and API integrations. This position demands a unique blend of product management acumen, financial domain expertise, technical depth, and the ability to bridge Finance, IT, and Engineering teams. You will also serve as an early adopter and champion of AI-powered tools and automation to continuously improve the efficiency and intelligence of billing and revenue operations. You will partner closely with a Zuora Administrator who handles day-to-day operational work and support.

Job Responsibility

  • Proactively identify and solve complex business challenges through benchmarking, competitive research, and stakeholder engagement across Finance, Sales, and Operations
  • Translate high-level business and finance objectives into clear, actionable system requirements that guide design and implementation phases with precision
  • Serve as the organization's primary authority on Zuora Billing and Zuora Revenue (RevPro)
  • Act as the key systems partner to Finance, Revenue Accounting, and Revenue Operations teams
  • Partner with engineering and technical architects to ensure system designs are scalable, maintainable, and compliant with security and regulatory standards
  • Identify and champion opportunities to leverage AI, machine learning, and intelligent automation to streamline billing operations, reduce manual effort, and workflow automation
  • Lead agile delivery (Scrum/Kanban), including backlog prioritization, sprint planning, daily stand-ups, and retrospectives to drive continuous improvement and velocity
  • Oversee configuration changes, manage User Acceptance Testing (UAT), and ensure successful deployment of new features across Zuora Billing and Zuora Revenue platforms
  • Lead change management initiatives — including developing training materials, conducting user training sessions, and driving adoption of new features and processes
  • Maintain and document SOX controls for billing and revenue systems, ensuring adherence to internal control frameworks and supporting audit requirements
  • Build and maintain strong relationships with Zuora and other key vendors
  • Proactively manage project risks, resolve emerging issues, and ensure timely, high-quality delivery of all O2R initiatives
  • Effectively manage competing priorities by assessing urgency and business impact, making informed trade-off decisions, and maintaining strong stakeholder relationships through transparent communication and expectation management
  • Maintain a customer service-oriented mindset, keeping end users at the forefront of system design while balancing business requirements and technical constraints to deliver intuitive, efficient solutions

Requirements

  • 5–8 years in IT product management, systems analysis, or similar roles focused on financial/billing systems within a SaaS or subscription business environment
  • Deep, hands-on experience configuring and implementing Zuora Billing and Zuora Revenue (RevPro), including subscription products, rate plans, discount schedules, billing rules, revenue recognition rules, performance obligations, and custom objects
  • Strong understanding of SaaS subscription financial models and revenue metrics including ARR, MRR, NRR, churn, and gross retention
  • Deep knowledge of revenue recognition under ASC 606/IFRS 15, including contract modifications, variable consideration, standalone selling prices (SSPs), and deferred/unbilled revenue accounting
  • Comprehensive understanding of the subscription lifecycle: Quote-to-Order, Order-to-Cash, Order-to-Revenue, Invoicing, Payment Processing, and Revenue Accounting — and how each stage affects financial reporting and compliance
  • Demonstrated ability to apply AI and automation tools to improve operational workflows
  • Experience using generative AI tools for productivity, documentation, or analysis
  • Proficiency with relational databases, SQL/ZOQL queries for data analysis and reconciliation, and API-based system integration
  • Exceptional communication and stakeholder management skills with proven ability to influence and lead cross-functional teams spanning Finance, IT, and Engineering

Nice to have

  • Zuora Certified Administrator or Zuora Certified Revenue Analyst/Developer
  • Proven track record integrating Zuora Billing and Zuora Revenue with major ERP platforms (e.g., NetSuite) and CRM/CPQ systems (e.g., Salesforce CPQ), including data mapping, API design, and error handling
  • Experience evaluating or implementing AI-driven enhancements to billing or revenue workflows — such as intelligent invoice generation, automated revenue allocation, predictive churn analysis, or natural language querying of financial data
  • Experience at a publicly traded company with direct ownership of SOX controls, audit support, and finance systems compliance processes
  • Familiarity with revenue intelligence or analytics tools (e.g., Clari, Gong, Salesforce Revenue Cloud) and how they integrate with core billing and revenue systems
  • Bachelor's degree in Business, Finance, Accounting, Computer Science, or related field

What we offer

  • Competitive salary
  • Comprehensive benefits package
  • Flexible work arrangements
  • Company equity
  • ESPP (Employee Stock Purchase Program)
  • Retirement or pension plan
  • Generous paid vacation time
  • Paid holidays and sick leave
  • Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
  • Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent
  • Paid volunteer time off: 20 hours per year
  • Company-wide hack weeks
  • Mental wellness programs
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