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IT Product Design Senior Analyst

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Dell

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Location:
United States , Round Rock

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

95000.00 - 123000.00 USD / Year
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Job Description:

Join our IT Product Design group to become an advocate for users by identifying their goals and conducting any necessary research to create and iterate solutions that address users' pain points and meet their needs. As an IT Product Design Senior Analyst (Content Designer), you will have the opportunity to work on a multidisciplinary design team that is defining the Dell Technologies customer support experience.

Job Responsibility:

  • Collaborate with teams to define content strategy
  • ensuring content is accurate, relevant, and aligned with business goals
  • Develop written content such as online copy, story boards, guides, and articles
  • Work with user researchers to test and refine content to improve customer experience and engagement
  • Maintain and updates existing content to ensure consistency and relevance

Requirements:

  • 2 to 5 years of experience working in the content design field
  • Ability to create clear, concise, and engaging content for various audiences and formats
  • Familiarity with content management systems, HTML, and CSS to create and publish digital content
  • Ability to work with cross-functional teams, take feedback, and communicate design decisions and rationale effectively

Nice to have:

  • Experience with analyzing content performance data to inform content strategy, measure effectiveness, and identify areas for improvement
  • Knowledge of organizing and structuring content to create intuitive and user-friendly experiences, including developing taxonomies, metadata standards, and content models
What we offer:
  • Comprehensive Healthcare Programs
  • Award Winning Financial Wellness Tools and Resources
  • Generous Leave of Absence for New Parents and Caregivers
  • Industry Leading Wellness Platform
  • Employee Assistance Program

Additional Information:

Job Posted:
January 07, 2026

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