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We are partnering with a global leader in sustainable packaging and supply chain solutions to secure a Process Design / Mapping Analyst for a critical 9-month contract. If your background sits anywhere between a Business Process Analyst, Value Stream Manager, IT Operating Model Analyst, or Lean IT Specialist, and you excel at untangling complex workflows, defining governance, and guiding teams through transition, this is your chance to shape the operational backbone of a major global enterprise.
Requirements
Value Stream Mapping & Process Design
Ability to document high-level workflows, produce detailed process maps, and utilize frameworks like SIPOC and RACI
IT Governance & Operating Models
Experience capturing governance frameworks, including forums, risk management, and process ownership within an IT context
Metrics & SLA Management
Defining, monitoring, and transitioning performance indicators and SLAs to Business As Usual (BAU)
Change Management & Playbook Creation
Producing guidance documentation and monitoring the top-down implementation of new working methods
Workstream / Project Management
Defining approaches, managing deliverables, status reporting, and handling risk/issue management while collaborating with IT teams