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Unox, market leader in the production of high-end ovens, certified as a Great Place to Work® in Italy for the eighth year in a row, is looking for an IT Process Analyst to join the Information Technology Team at the Cadoneghe (PD) site. Process Analysts play a central role in the IT team at Unox: their aim is to sustain and continuously improve the value delivery processes, enabling effective data driven decisions and efficient workplaces; In particular, we are looking for a talented individual who will leverage the Salesforce ecosystem and technologies within Sales, Service, HR and Marketing processes, acting as a Digital KPO to streamline the information flow and eliminate non-value added activities, combining technical skills with lean/agile principles and techniques
Job Responsibility:
Map, improve and measure information flows across Sales, Service, HR and Marketing processes
Define and design the requirements with the stakeholders
As project owner, estimate the resources required and set the proper milestones and deadlines
Development, testing and fixing of configurations on the Salesforce platform, ensuring no adverse impacts when deploying to production
Build scripts and integrations to allow interaction with other systems (e.g. SAP ERP)
Helpdesk and support the end users
Standardize and share knowledge, procedures and best practices among the IT team
Requirements:
Degree in Engineering, Computer science, Mathematics or statistic
Basic knowledge of REST principles
1+ years of experience/certifications on Salesforce are a plus (we currently use Sales and Service Cloud, Field Service, Marketing Cloud)