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Carex is partnering with a manufacturing partner to find an IT Plant Service Contractor who will provide hands-on IT support across multiple local manufacturing environments in the Carthage, MO area. This role plays a critical part in maintaining IT systems, ensuring reliable infrastructure for business operations, and supporting Global IT initiatives. The ITPS-Contractor will work closely with diverse Global IT teams and business units to deliver secure, high-performing, and highly available technology systems essential to plant operations.
Job Responsibility:
Deliver tactical support for a variety of IT systems including end-user devices, servers, networking equipment, printers, and plant-connected lab technologies
Provide diagnostics, repair, and installation of IT hardware and software following defined standard operating procedures
Respond to and resolve end-user support requests, maintaining clear communication throughout the resolution process
Track all support activities in the Service Management tool and ensure timely updates and issue resolution aligned with established SLAs
Support the deployment of hardware, software, and IT processes as part of broader Global IT projects
Perform lifecycle replacements and ensure documentation of all troubleshooting and support procedures
Provide on-call 24×7 support coverage for assigned plant or regional operations as needed
Participate actively in team and cross-functional meetings to align with IT strategies and goals
Requirements:
A minimum of three years’ experience in an IT support role within a manufacturing or mixed-use technical environment
Demonstrated ability to support a wide range of hardware, software, and networked systems in a fast-paced setting
Proficiency with incident tracking tools and a strong commitment to meeting service-level expectations
Experience coordinating with multiple IT and business teams across global locations
Strong problem-solving, communication, and follow-through skills
Ability to work independently, manage shifting priorities, and maintain high availability as needed