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IT/OT Service Desk Specialist

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , North Charleston

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Category:
IT - Software Development

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

We are looking for a skilled IT/OT Service Desk Specialist to join our team in North Charleston, South Carolina. This Contract to permanent position involves delivering top-notch technical support and customer service to both internal employees and external clients in office and operational environments. If you are a proactive problem-solver with a strong focus on customer satisfaction, we encourage you to apply.

Job Responsibility:

  • Diagnose and resolve issues related to hardware, software, and network systems, escalating complex problems when necessary
  • Monitor system performance to ensure reliability, security, and optimal functionality
  • Assist end users with system access, hardware setup, application usage, and configurations
  • Document incidents, solutions, and knowledge base articles to promote ongoing improvement
  • Manage the lifecycle of end-user hardware and software, including installation, configuration, and upgrades
  • Perform account management tasks, such as resetting passwords and resolving access issues
  • Provide remote support for users both on-site and in off-site locations
  • Deliver basic training to users on IT tools and technologies to enhance their efficiency
  • Collaborate with internal IT teams and external vendors to address and resolve technical issues
  • Support IT security policies by enforcing access controls, managing backups, and implementing antivirus solutions

Requirements:

  • Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent relevant experience
  • Proven track record in IT support or system administration roles
  • Strong knowledge of operating systems, including Windows and Linux, as well as hardware and software applications
  • Proficiency with Active Directory for account and access management
  • Hands-on experience with Microsoft Windows 10 and basic troubleshooting techniques
  • Familiarity with service desk ticketing systems for issue tracking and resolution
  • Excellent communication and customer service skills to address user needs effectively
What we offer:
  • medical insurance
  • vision insurance
  • dental insurance
  • life insurance
  • disability insurance
  • 401(k) plan

Additional Information:

Job Posted:
April 23, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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