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We are currently looking for an IT Operator to strengthen our production and operational coverage in Luxembourg. You will ensure continuous monitoring and operational stability during night hours, working on-site from 20:00 to 04:00, Monday to Friday.
Job Responsibility:
Ensure proactive monitoring of systems using tools such as SCOM and/or Nagios
React quickly and efficiently to alerts and incidents
Manage incidents through: Ticket creation and follow-up in ServiceNow, Initial troubleshooting, Application of defined procedures, Escalation when necessary
Perform operator actions on schedulers (IzWS / TWS / OPC)
Execute operator-level interventions (JCL / MVS-ISPF) when required
Monitor KPIs and complete operational checklists within defined deadlines
Work under the supervision of a Team Lead
Collaborate closely with internal operational teams to ensure service continuity
Requirements:
Proven experience in an IT Production / Operations (Run) environment
Good knowledge of ticketing tools such as ServiceNow
Monitoring experience with SCOM and/or Nagios
Strong rigor, vigilance, and sense of responsibility
Strict adherence to operational procedures
Clear communication skills, especially during incident management
Team-oriented mindset
Demonstrated ability and stability to work night shifts on a long-term basis
Nice to have:
Knowledge of MVS-ISPF
Experience with IzWS / TWS / OPC schedulers
Operator-level knowledge of JCL
What we offer:
An international community bringing together 110+ different nationalities
An environment where trust has a central place: 70% of our key leaders started their careers at the first level of responsibilities
A robust training system with our internal Academy and 250+ available modules
A vibrant workplace that frequently gathers for internal events (afterworks, team buildings, etc.)
Opportunity to turn your ideas into action and make a tangible impact
Empowered to design and lead projects that create real social or environmental impact, with the company’s full support