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IT Operations Support Specialist

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Coconut Creek

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Category:
IT - Administration

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

We are looking for an experienced IT Operations Support Specialist to join our team in Coconut Creek, Florida. This is a Contract to permanent position, offering an excellent opportunity to contribute to the operational efficiency of a government organization. In this role, you will be responsible for maintaining and troubleshooting IT systems, ensuring seamless performance, and supporting both hardware and software needs.

Job Responsibility:

  • Monitor system performance, identify issues, and resolve network and system failures effectively
  • Troubleshoot and address complex inquiries or complaints related to IT operations
  • Coordinate with vendors for hardware and software maintenance and consult with technical support teams to resolve application issues
  • Create and manage user accounts for software and network applications across the organization
  • Deploy and configure new hardware and software technologies to meet operational requirements
  • Maintain accurate inventory records for hardware, software, and technology resources, reallocating as necessary
  • Prepare and update documentation for systems, equipment, and installations to ensure compliance with operational standards
  • Train end-users on technology systems and processes to improve efficiency and adoption
  • Provide on-call support during off-hours, including nights, weekends, and holidays, as needed

Requirements:

  • Bachelor's degree in a related field is required
  • Proven experience with VMware and information security practices
  • Strong knowledge of Active Directory, Microsoft Windows Server, and Windows 10
  • Familiarity with Dell Technologies, Citrix, and PBX systems, including ShoreTel VOIP
  • Certifications such as CompTIA A+, Network+, or Security+ are highly desirable
  • Demonstrated ability to troubleshoot hardware, software, and network-related issues
  • Excellent organizational and multitasking skills with the ability to prioritize tasks under tight deadlines
  • Strong communication skills, both verbal and written, with a customer-focused mindset
What we offer:
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
April 23, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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