IT Operations Support Administrator I

• Assist with migrating data from on‑premises file shares to cloud‑based repositories
• Support the modernization, maintenance, and reliability of its IT systems
• Implement management’s technology initiatives by deploying new tools, enhancements, and solutions
• Evaluate the current technical environment and identify opportunities to improve processes and technologies
• Collaborate closely with stakeholders to understand their technical challenges and guide them toward effective solutions
• Improve system efficiency through innovative problem‑solving and solution design
• Develop and maintain documentation, training materials, and other supporting resources
• Work overtime on a rotating schedule to ensure rapid response and recovery in the event of software or hardware issues affecting mission‑critical systems and networks

• Associate's Degree in computer science or a closely related field OR equivalent course credits/units
• Experience performing analysis, installation and technical support in a network environment may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years)
• Completion of a one (1) year State (DAS) Information Technology apprenticeship program equivalent to the City and County of San Francisco’s 1090 IT Operations Support Training Program may substitute for the required education

• Three or more years of experience in the job responsibilities described
• Experience with Microsoft 365 including Exchange and Entra ID
• Experience with Windows and Active Directory
• Familiarity with MacOS, iOS, and Android
• Solid understanding of Microsoft Office (Outlook,Word, Excel, and PowerPoint) as well as Adobe Acrobat
• Familiarity with NetDocuments
• Experience with PowerShell, Windows command shell scripting, and Python
• Experience with Microsoft Azure
• Knowledge of Information Governance, ITIL, and ITSM
• Bachelor’s degree in computer science or related field
• Excellent customer service skills
• Good analytic and troubleshooting skills
• Good writing and documentation skills
• Good verbal and presentation skills
• Good interpersonal and communication skills
• Possess attention to detail
• Experience in the consulting / professional services field
• Experience working in and/or with the legal industry
• Ability to assume responsibility quickly and work independently and efficiently
• Ability to manage and appropriately balance an active and varied workload as well as adjust to occasional workload increases
• Ability to exercise good judgment, multi-task, and meet deadlines
• Self-starter and active learner
• Desire and ability to work successfully as part of a team
• Ability to work closely and communicate effectively with internal customers to assist them in achieving their goals while providing informed guidance about technical options with a “can-do” problem solving attitude

Robust health, retirement, and other benefits