IT Operations Specialist

Would you like to be part of an international, dynamic and exciting environment with a direct impact on the lives of cancer and rare disease patients worldwide? Use your technical and organizational skills to help us fulfill our mission of democratizing data-driven medicine. Join our IT Services team as an IT Operations Specialist – Apprenticeship at our office in Bidart at the Izarbel Technopole, and enjoy a rewarding experience just like your predecessors: "My experience as a apprentice student was rewarding and stimulating through various tasks assigned to me. The hands-on learning during my studies enabled me to quickly develop my professional skills, creating a solid foundation for my future career." (Testimonial from a previous apprentice) Your mission: Reporting to the IT Services Manager, you will contribute to various innovative IT projects, including but not limited to the key project focused on optimizing and automating the internal support service desk portal to Jira Cloud. You will be involved in: Monitoring the internal helpdesk, responding to employee’s IT requests, triage and categorization; Configuring role-based access control (RBAC), user accounts and access permissions; Contributing on a regular basis to Information Security & Network Operations; MDM (JAMF/Intune) configuration and asset automation; Systems administration (Azure Cloud) and automation, including scripting innovative solutions; Support architects in making informed decisions to keep the company's IT infrastructure competitive and aligned with industry advancements. Non-exhaustive list of tasks What you will learn: Mastering the most popular bug/issue tracking & agile project management/development ITSM tool, Jira by Atlassian; System Integration & Administration; AI Tools; Customer relationship building