IT Operations Specialist

• Purchase, track, and deploy laptops, peripherals, and IT/AV equipment
• Manage shipping, receiving, and logistics for onboarding/offboarding and remote team members
• Maintain and troubleshoot office AV systems (conference rooms, Zoom Rooms, displays, audio equipment)
• Process employee support tickets related to devices, access, connectivity, and SaaS tools
• Handle access management in Google Workspace, Okta, and other internal systems (Zoom, Notion, 1Password, Envoy, etc.)
• Be the process owner for onboarding and offboarding
• Write internal documentation and help improve operational workflows
• Support office infrastructure such as Wi-Fi, printers, and shared devices
• Maintain a clear and accurate IT asset inventory
• Work closely with Office Management, People Ops, Security, and Workplace teams
• Communicate with external vendors to coordinate purchases, repairs, and service requests
• Identify recurring issues and implement automation or self-service solutions where possible (e.g., scripted workflows, MDM automations, AI/agent-driven support)
• Help build and improve our service desk experience, including optimizing ticket routing, creating knowledge-base content, and piloting tools like Glean or agent-based IT support
• Evaluate and recommend opportunities for tool consolidation, cost savings, and improved vendor partnerships
• Proactively improve IT operations by analyzing patterns, reducing manual workload, and standardizing systems and processes

• Experience in IT Operations, Desktop Support, or Helpdesk roles
• Comfortable working independently and taking ownership of your responsibilities
• Familiar with macOS and iOS environments
• Working knowledge of Google Workspace, Okta, Slack, Zoom, and SaaS administration
• Basic networking knowledge (LAN, Wi-Fi, VPN)
• Strong communication skills and a helpful, customer-first attitude
• Organized and reliable, with solid time and task management
• Interest in leveraging automation, modern IT tools, or AI-driven workflows to improve efficiency and employee experience

• Experience with MDM systems (e.g., Kandji, Jamf, Intune)
• Prior involvement in office setups, expansions, or relocations
• Understanding of IT security best practices
• Exposure to service desk platforms, workflow automation tools, or AI/agent-based work automation systems (e.g. Glean)
• Experience improving IT operations through process standardization, tooling rationalization, or vendor optimization

competitive equity awards and benefits