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IT Operations Specialist

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Cohere

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Location:
United Kingdom , London

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Join us on our mission to scale intelligence to serve humanity. We’re training and deploying frontier models for developers and enterprises who are building AI systems to power magical experiences like content generation, semantic search, RAG, and agents. We believe that our work is instrumental to the widespread adoption of AI. Cohere is a team of researchers, engineers, designers, and more, who are passionate about their craft. Each person is one of the best in the world at what they do. We believe that a diverse range of perspectives is a requirement for building great products.

Job Responsibility:

  • Be the primary support point of contact for the UK Cohere office
  • Provide first response for all IT support requests for all Cohere employees globally during your shift
  • Identify, troubleshoot, and resolve hardware and software problems
  • Provide employee training on our tools and systems (Google Workspace, Slack, Notion etc.)
  • Work in tandem with our People Ops team to help onboard and offboard employees seamlessly
  • Order and track laptop shipments globally, going to all new hires
  • Oversee our in-office networking and AV requirements, and continually work to improve and optimize our current setup
  • Assist with cycle counts, purchasing, and maintaining inventory of IT equipment for local and remote employees globally
  • Document and update IT procedures and SOPs as required
  • Provide 1st level support to the office's wifi networks (routers/switches, WAPs)
  • Provide white glove service to c-suite level stakeholders
  • Provide A/V support for events (e.g. podcasts / conference calls with microphones and speakers)
  • Navigate changing priorities (e.g., providing basic troubleshooting for laptops, monitoring our device fleet, helping with video conferencing issues, helping new hires set up their devices)

Requirements:

  • Strong Mac, Google Workspace, and Slack support experience
  • Strong Okta knowledge (preferably Okta Certified Professional/Administrator)
  • Experience with scripting languages (e.g., Python, PowerShell)
  • Knowledge of cybersecurity best practices and data protection regulations (e.g., GDPR)
  • Experienced with supporting Google Meet, Crestron, room schedulers
  • Solid understanding of networking concepts, internet tooling (wifi, routers, switches)
  • Organized, thoughtful, and eager to support and help train customers
  • Clear communicator, interested in creating processes to improve overall operational efficiency
What we offer:
  • An open and inclusive culture and work environment
  • Work closely with a team on the cutting edge of AI research
  • Weekly lunch stipend, in-office lunches & snacks
  • Full health and dental benefits, including a separate budget to take care of your mental health
  • 100% Parental Leave top-up for up to 6 months
  • Personal enrichment benefits towards arts and culture, fitness and well-being, quality time, and workspace improvement
  • Remote-flexible, offices in Toronto, New York, San Francisco, London and Paris, as well as a co-working stipend
  • 6 weeks of vacation (30 working days)

Additional Information:

Job Posted:
February 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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