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IT Operations Specialist with German

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Vodafone

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Location:
Romania , Bucuresti

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Agent L2 VKD has the role of providing IT services in the area of Support Services for Business Systems/Applications.

Job Responsibility:

  • Receive incidents and issues via phone, email or ticketing system on all supported Kabel Germany applications with the goal of providing direct customer resolution or functional escalation to responsible 2nd Level teams if they cannot be resolved on first contact
  • Business impact assessment (define ticket severity) and incident resolution process (ticket ownership)
  • Ensure fulfillment of Service Level Agreements
  • Record actions taken and resolution offered in the relevant ticketing system
  • Perform ticket monitoring as per internal procedure
  • Identify and suggest possible improvements to procedures

Requirements:

  • Strong reporting and analytical skills
  • Customer service oriented
  • Support and maintenance analysis
  • Must have good analysis and troubleshooting skills
  • Must have good verbal and written communication skills
  • IT troubleshooting systems analysis skills
  • German language C1
What we offer:
  • Hybrid way of working
  • Medical and dental services
  • Life and hospitalization insurance
  • Dedicated employee phone subscription
  • Take control of your benefits and choose any of the below options: MEAL TICKETS/ PRIVATE PENSION/ VACATION VOUCHERS/ CULTURAL VOUCHERS within the budget
  • Special discounts for gyms and retailers
  • Annual Company Bonus
  • Loyalty Programme
  • Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
  • You get to work with tried and trusted web-technology
  • Getting in on the ground floor of a technology changing company
  • We let you write your own story by planning vacations: go for a trip, experience new things, have fun and enjoy your 23 days off
  • Special Paternal Program - 4 months of paid paternity leave

Additional Information:

Job Posted:
January 21, 2026

Work Type:
Hybrid work
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