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Airbus Logo Airbus · IT - Administration

IT Operations Specialist – Sales, MRO & Training

Spain, Albacete · Job Posted February 21, 2026
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Job Description

An opportunity for an IT Operation Specialist for Spares, MRO and Training domain has arisen within Airbus Helicopters (Albacete, Spain). You will join the Information Management department responsible for Digital applications supporting Airbus Helicopters processes for Spares, MRO and Training. You’ll support our team of project and product managers to install, optimize and run their home-made or COTS applications on all IT operations required. In a context of high service usage, you will be the guarantor of the stability, performance, and operability of our solutions. You will play a pivotal role between our internal team, our managed service providers (MSPs), and our users to ensure service excellence.

Job Responsibility

  • Secure the daily 'IT Run' operations: supervision of incidents, steering of technical support (Level 2/3), and coordination of resolutions
  • Manage actions for mitigation in case of non- fulfillment in agreement with the product manager
  • Act as the primary point of contact for our managed service providers: steering operations, validating changes (Change Management), and monitoring interventions
  • Guarantee compliance with Service Level Agreements (SLAs) regarding business stakeholders
  • Manage the technical lifecycle of products: monitoring obsolescence (OS, Middleware, DB) and managing version upgrades
  • Manage and keep up-to-date security certificates and service accounts
  • Participate in database optimization operations and routine server administration
  • Help the application owner to audit the current organization, identify bottlenecks, and propose continuous improvement plans
  • Implement and monitor Performance KPIs: MTTR (Mean Time To Recovery), SLA compliance, incident volume, platform availability
  • Ability to foresee technical challenges and proactively propose solutions
  • Lead follow-up committees (internal and external) and produce activity reporting
  • Ensure constant updating of technical and architecture documentation
  • Maintain the Knowledge Base to facilitate autonomy for Level 1/Level 2 support
  • Keep product repositories (CMDB) and service contracts up to date

Requirements

  • Significant experience (3 to 5 years minimum) in a similar position (Ops, Production Engineer, Technical Service Delivery Manager)
  • Expertise in ServiceNow (Incident management, Change management, CMDB)
  • Basic knowledge of administration of Windows or other OS Server, understanding of virtualized environments
  • Ability to manage routine database operations and optimization (SQL Server or equivalent)
  • Broad knowledge of infrastructure concepts (Active Directory, Load balancing F5, Firewall rule management)
  • Mastery of the Atlassian suite (JIRA, Confluence) for project management and documentation
  • Excellent communication skills, both written and verbal
  • Ability to work under pressure and manage multiple topics simultaneously
  • Rigorous, autonomous, good team spirit and customer orientation
  • Advanced level in English
  • ITIL certification is a plus

Nice to have

  • French language would be a plus
  • ITIL certification is a plus

What we offer

  • Vacation days plus additional days-off along the year (Apróx. 35 days per year in total)
  • Attractive salary
  • Hybrid model of working
  • Collective transport service subject to working calendar/home location
  • Benefits such as life insurance, health insurance, employee stock options, retirement plan, or study grants
  • On-site facilities (among others): free canteen, kindergarten, medical office
  • Possibility to collaborate in different social and corporate social responsibility initiatives
  • Excellent upskilling opportunities and great development prospects in a multicultural environment
  • Option to access special rates in products & benefits
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