IT Operations Service Specialist Job at ADB Safegate (Dubai)

IT Service Operations Specialist

Newly created position. Provide effective IT Helpdesk systems support in a 24x7 ...

Location

New Zealand , Christchurch

Salary:

Not provided

Woolworths Supermarkets

Expiration Date

Until further notice

Requirements

2 - 3 years relevant experience in IT Service Operations Delivery or Support (eg. ITIL), ideally in a 24x7 support environment
Relevant degree qualification or equivalent
A strong track record in Service Delivery and Support
Demonstrated experience in managing Customer relationships and driving outcomes
Experience in project life cycle and transitioning to BAU

Job Responsibility

Provide IT Helpdesk systems support to ensure production reliability and stability at all times
Provide effective management of incidents and problem resolution with service providers whilst ensuring that best practice guidelines and approaches are adhered to at all times
Proactively identify service enhancement and drive a continuous improvement culture to ensure we are maintaining exceptional customer service & driving operational efficiencies for Fresh Choice sites
Provide project and/or project support, ensuring new technologies and changes to processes are effectively transitioned into the production environment and managing the transitional elements of new services to BAU
Manage communications for high impacting incidents to the Senior Operation Lead & Technology Business Manager to provide status updates, resolve issues, and manage expectations
Ensure adherence to the IT process framework and governance model and manage and provide input to any incident, change or project which has, or may have, a major impact on services

What we offer

Genuine flexibility in how and where you work
Ongoing development within an ANZ team and access to COE/specialist career opportunities
Everyday Rewards team card, providing a range of benefits including discounts and bonus points for groceries and discounted online shopping delivery
Banking and insurance (health, life etc) discounts
Global and local career opportunities

Fulltime

Associate Specialist Service Operations (Service Desk)

Our ServiceDesk in Montreal is a key pillar in enabling our customer to maximize...

Location

Canada , Montreal

Salary:

Not provided

SITA

Expiration Date

Until further notice

Requirements

Proven experience in telecommunications in large scale
Proven experience in a customer service role, preferably in a technical support or service desk environment
Commitment to continuous learning and staying updated with industry trends and best practices
Fluent in English - verbal and written communication skills
Customer service orientation with the ability to communicate technical topics
Strong time management and multitasking abilities to handle multiple customer inquiries simultaneously in a fast-paced environment
Ability to work in a shift-based schedule, including weekends and holidays, to provide 24/7 coverage
Strong documentation skills to accurately record customer interactions and resolutions
Ability to work both independently and collaboratively in a team-oriented environment
Adaptability, resilience, and a positive attitude towards handling challenging customer situations

Job Responsibility

Execute Standard Operating Procedures related to the management of incidents and requests. Emphasis will be placed on the management of standard/documented incident management such as those related to our global VHF network or basic requests
Maintain accurate logs, incident reports and provide comprehensive updates to stakeholders
Document all actions in accordance with standard company policies and procedures
Collaborate with vendors and service providers, such as Field Representatives, to address incidents, ensuring effective communication and prompt resolution
Use various tools to monitor, remediate and manage any ticket assigned

What we offer

Flex Week: Work from home up to 2 days/week (depending on your team's needs)
Flex Day: Make your workday suit your life and plans
Flex-Location: Take up to 30 days a year to work from any location in the world
Employee Wellbeing: Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year
Champion Health - a personalized platform that supports a range of wellbeing needs
Professional Development: Level up your skills with our training platforms, including LinkedIn Learning
Competitive Benefits: Competitive benefits that make sense with both your local market and employment status

Fulltime

New

Associate Service Operations Specialist (Linux + Networking + Databases)

At SITA, we keep airports moving, airlines flying smoothly, and borders open. Ou...

Location

Egypt , Cairo

Salary:

Not provided

SITA

Expiration Date

Until further notice

Requirements

Bachelor's degree in Information Technology, Computer Science, Network Engineering, or Telecommunications
1 year of experience in technical support in LAN/WAN environments, Aircom & Messaging (ACM) domain, and delivering services aligned with SLAs
Solid understanding of Linux systems
Familiarity with ITIL practices (Incident Management, Problem Management, Change Management)
Experience with MariaDB, Oracle, MongoDB, or Cassandra
Good understanding of networking concepts
Knowledge/awareness of RedHat Linux, ITIL v4, IBM MQ, and writing SQL queries

Job Responsibility

Ensure SITA’s competitive strength and business growth by delivering high quality technical Service Operations
Provide Service Operations support to internal and external customers in line with SLAs
Ensure correct functioning and maintenance of all systems and products
Act as Single Point of Contact when required
Deliver incident and problem management support
Coordinate with resolver groups for effective resolution
Ensure fast restoration times through timely escalation
Manage replacement of faulty equipment
Perform preventive and proactive maintenance
Detect problems proactively and diagnose

What we offer

Flex Week (work from home up to 2 days/week)
Flex Day (make workday suit your life)
Flex-Location (up to 30 days/year work from any location)
Employee Wellbeing (EAP and Champion Health platform)
Professional Development (LinkedIn Learning, Microsoft Enterprise Skills Initiative, Pluralsight, etc.)

Fulltime

Service Operations Specialist

Responsible to secure the service execution is done at the right time, with righ...

Location

Mexico , Mexico City

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Advanced MS Excel software knowledge
Good analytical and follow up skills
Ability to understand, process and summarize large amounts of data in a simple way
Relevant experience in transportation and Services sourcing and operations
General knowledge of supply chains and logistics demands and processes
Experience dealing with external business partners
Previous involvement in warehousing a plus
Ability to work independently and in a team environment
Know, understand, and integrate the eight IKEA Key Values in my interaction with the store and service office teams as well as other stakeholders

Job Responsibility

Run daily reports for internal or external use
Answer to client requests with a sense of urgency
Oversee all field operations when needed
Daily follow up with vendors of service orders (parcel, truck, assembly, returns, additional services, B2B, time slots) to ensure the fulfilment of the services
Daily follow up on special orders and work closely with internal areas of B2B and planning hub to ensure the proper fulfilment of the services
Optimise processes to ensure continuous improvements on the services
Schedule monthly meetings with TSP to provide feedback
Work closely with the IKEA store CR team, MCDC Outbound team and Customer Contact Centre to provide solutions and promote a work team environment focus on customer experience

Fulltime

Senior Specialist Service Operations

The Senior Specialist – Service Operations is a highly experienced operational e...

Location

Egypt , Cairo

Salary:

Not provided

SITA

Expiration Date

Until further notice

Requirements

5+ years of experience in service operations, application support, systems or platform operations
Strong scripting expertise: PowerShell (expert), Python (strongly preferred)
Deep understanding of distributed application architectures, API-based integrations, Windows-based environments (Linux beneficial)
Hands-on experience with monitoring and endpoint tools (e.g., Nexthink, DEX, EDR, observability platforms)
Proven ability to lead complex troubleshooting efforts under pressure
Strong ITIL knowledge with practical application in Major Incident and Problem Management
Ability to balance short-term recovery with long-term reliability improvements
High standards for documentation, automation quality, and operational consistency
Clear technical communicator, capable of explaining complex failures to both technical and non-technical stakeholders
Ownership-driven, proactive, and improvement-oriented

Job Responsibility

Own complex and high-impact incidents across PAX applications (SBD, CUPPS, Touchpoints, Smart Path, Flex, Maestro)
Act as technical lead during Major Incidents (P1/P2), driving investigation, coordination, and recovery
Validate incident quality, escalation paths, and technical accuracy before handover to SRE or Engineering
Proactively identify operational risks and stability gaps based on incident trends and telemetry
Perform advanced root cause analysis across application stacks, middleware and integrations, backend services and databases, hardware interfaces and external airport systems
Own the end-to-end technical narrative of incidents and problems (what failed, why, how it propagates)
Support and sometimes lead post-incident reviews, ensuring clear corrective and preventive actions
Serve as escalation point for Specialists during complex or ambiguous technical issues
Design and maintain production-grade automation using PowerShell (primary) and Python (preferred)
Lead automation initiatives such as proactive health checks, self-healing workflows, noise reduction and false-alert elimination

What we offer

Flex Week: Work from home up to 2 days/week
Flex Day: Make your workday suit your life and plans
Flex-Location: Take up to 30 days a year to work from any location in the world
Employee Wellbeing: Employee Assistance Program (EAP) 24/7/365
Champion Health - personalized wellbeing platform
Professional Development: access to LinkedIn Learning, Microsoft's Enterprise Skills Initiative, Airport Council International, Pluralsight, Harvard Business Publishing, Stanford and many others
Competitive Benefits

Fulltime

IT Operations Specialist

We are seeking a skilled IT Operations Specialist to support and maintain enterp...

Location

India , Pune

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Experienced IT operations professional with strong hands-on exposure to telecom billing systems, particularly Amdocs Ensemble or Enabler
Confident in working with Billing, Accounts Receivable, and Rating applications in a production environment
Proficient in Oracle SQL and PL/SQL for data analysis and issue resolution
Comfortable administering Linux/Unix systems, including shell scripting and Perl
Experienced in using IT service management tools such as ITSM or Remedy
A clear communicator with strong analytical and problem-solving capabilities, able to work collaboratively across teams

Job Responsibility

Execute and monitor bill cycle runs, ensuring accuracy and timely completion
Identify, analyse, and resolve issues arising during billing, rating, and re-rating of CDRs
Manage incident tickets and work orders across multiple departments, supporting rapid service recovery
Perform corrective actions on erroneous data through controlled manual interventions and approved workarounds
Contribute to proactive error prevention by identifying recurring issues and supporting continuous improvement initiatives
Provide L2 application operations support, maintaining stability of production environments
Collaborate with stakeholders and vendors across the IT lifecycle, including incident, problem, change, and release management

What we offer

Exposure to large-scale, mission-critical billing platforms supporting global telecom operations
Opportunities to collaborate with diverse, international teams across VOIS locations
A role that balances operational responsibility with continuous learning and process improvement
An inclusive environment that supports professional growth, skill development, and long-term career progression

Fulltime

Associate Service Operations Specialist

The Associate Service Operations Specialist at NTT DATA is an entry-level positi...

Location

Korea, Republic of , Seoul

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Displays customer service focus
Good communication skills and ability to prepare structured, and relevant communications to operations leaders
Displays ability to work in a fast paced and deadline driven environment
Displays ability to build, manage and foster a team-oriented environment
Ability to work creatively and analytically in a problem-solving environment
Ability to quickly become proficient in delivery processes and related systems
Some ability to analyze, design and improve operations processes
Bachelor's degree or equivalent in Information Technology or Business Administration or related field
Basic work experience in service delivery within a large scale (preferably multi-national) technology services environment
Basic experience gained in a service delivery environment including technical and service management exposure

Job Responsibility

Assists with the management of the shift roster and ensuring that all operations metrics are monitored
Assists with ensuring that shift handover processes are adhered to and managed
Assists with the management of shift escalations from clients
Dashboards all key Metrics and manages the about to be breached situations
Contributes to ensuring that services are meet the stated service level agreement (SLA) levels
Ensures that the operational deliverables enable cost effective, client centric delivery that meets SLAs
Monitors the operational effectiveness of support services and develops and implements the required improvement plans
Balances the needs of the client with the strategic direction of the company
Understands the core issues affecting the client and works with the relevant service teams to resolve
Helps to identify the needs, risks and issues and proposes appropriate solutions and courses of action

Fulltime

IT Operations Specialist – Sales, MRO & Training

An opportunity for an IT Operation Specialist for Spares, MRO and Training domai...

Location

Spain , Albacete

Salary:

Not provided

Airbus

Expiration Date

Until further notice

Requirements

Significant experience (3 to 5 years minimum) in a similar position (Ops, Production Engineer, Technical Service Delivery Manager)
Expertise in ServiceNow (Incident management, Change management, CMDB)
Basic knowledge of administration of Windows or other OS Server, understanding of virtualized environments
Ability to manage routine database operations and optimization (SQL Server or equivalent)
Broad knowledge of infrastructure concepts (Active Directory, Load balancing F5, Firewall rule management)
Mastery of the Atlassian suite (JIRA, Confluence) for project management and documentation
Excellent communication skills, both written and verbal
Ability to work under pressure and manage multiple topics simultaneously
Rigorous, autonomous, good team spirit and customer orientation
Advanced level in English

Job Responsibility

Secure the daily 'IT Run' operations: supervision of incidents, steering of technical support (Level 2/3), and coordination of resolutions
Manage actions for mitigation in case of non- fulfillment in agreement with the product manager
Act as the primary point of contact for our managed service providers: steering operations, validating changes (Change Management), and monitoring interventions
Guarantee compliance with Service Level Agreements (SLAs) regarding business stakeholders
Manage the technical lifecycle of products: monitoring obsolescence (OS, Middleware, DB) and managing version upgrades
Manage and keep up-to-date security certificates and service accounts
Participate in database optimization operations and routine server administration
Help the application owner to audit the current organization, identify bottlenecks, and propose continuous improvement plans
Implement and monitor Performance KPIs: MTTR (Mean Time To Recovery), SLA compliance, incident volume, platform availability
Ability to foresee technical challenges and proactively propose solutions

What we offer

Vacation days plus additional days-off along the year (Apróx. 35 days per year in total)
Attractive salary
Hybrid model of working
Collective transport service subject to working calendar/home location
Benefits such as life insurance, health insurance, employee stock options, retirement plan, or study grants
On-site facilities (among others): free canteen, kindergarten, medical office
Possibility to collaborate in different social and corporate social responsibility initiatives
Excellent upskilling opportunities and great development prospects in a multicultural environment
Option to access special rates in products & benefits

Fulltime

Select Country

IT Operations Service Specialist

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

Looking for more opportunities?