IT Operations Service Specialist

• Provide first-line support for IT-related issues, including hardware, software, network, and system troubleshooting
• Respond to and resolve incidents and service requests in a timely and efficient manner
• Act as a point of escalation for more complex technical issues, collaborating with senior IT teams when necessary
• Monitor IT systems and applications to ensure performance and availability
• Perform routine maintenance tasks, including updates, patches, and backups, to maintain system integrity
• Identify and address potential system vulnerabilities and inefficiencies
• Utilize IT service management tools to log, track, and document incidents, service requests, and resolutions
• Ensure adherence to service level agreements (SLAs) and organizational standards
• Contribute to the development and maintenance of IT support documentation and knowledge bases
• Analyze recurring issues and recommend process improvements to enhance IT service delivery
• Collaborate with IT operations teams to implement automation and streamline workflows
• Work closely with cross-functional teams to understand their IT needs and provide solutions
• Deliver training and guidance to users on IT tools, systems, and best practices
• Participate in IT projects, including system upgrades, migrations, and new technology implementations
• Provide technical expertise and support during project rollouts

• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience)
• Proven experience in IT support or IT operations roles
• Familiarity with IT service management tools and processes (e.g., ITIL framework)
• Hands-on experience with troubleshooting hardware, software, and network issues
• Proficiency with operating systems (Windows, Linux, macOS) and common office applications
• Knowledge of network protocols, cloud services, and virtualization technologies
• Basic understanding of cybersecurity principles and practices
• Fluency in English required
• Ability to work independently and collaboratively in a fast-paced environment
• Strong customer service orientation and interpersonal skills

Certification in MS 365 is a plus

• A dynamic and challenging environment that encourages growth and learning
• Opportunities to shape the future of our industry and make a significant impact on our company's business
• A collaborative culture that values innovation, integrity, and inclusivity
• Competitive compensation packages, including health benefits etc.