It Operations Service Delivery Manager Job at Randstad (Florenceville-Bristol)

Service Delivery Operations Manager

Location

Czechia , Prague

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Advanced organizational and team management skills
Excellent communication skills – both verbal and written, coupled with strong ability to collaborate with internal stakeholders, external clients, and technology partners
Advanced understanding of budgets, cost management, and technology investment optimization
Excellent time management, prioritization, and delegation abilities
Advanced focus on client centricity and service excellence
Highly focused on business outcomes and measurable value realization
Advanced ability to work across different cultures and social groups
Ability to work effectively in a dynamic, fast-paced environment and adapt to changing business and technology landscapes
Advanced Service Management and Service Operations (SMSO) expertise
Strong understanding of Artificial Intelligence (AI), Generative AI, Intelligent Automation, and their application within IT operations and service delivery

Job Responsibility

Leading and overseeing the successful delivery of support services to clients within a Region/Country or Services Division
Ensuring achievement of organisational and team objectives and fostering a collaborative and motivated work environment

Fulltime

People Service Delivery Operations Manager

The People Service Delivery (PSD) team’s mission is to run the best people focus...

Location

Ireland , Dublin

Salary:

Not provided

Senior IT Service Delivery Manager

A leading financial services organization is seeking a Senior IT Service Deliver...

Location

United States , Minneapolis

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Bachelor’s degree
10+ years of hands-on technology experience, including both development and production support
Mainframe platform experience required
Demonstrated leadership experience in technology delivery or operations
Experience managing resources, budgets, and prioritization

Job Responsibility

Serve as the single point of accountability for ACH applications within the payments technology organization
Lead teams responsible for production support and delivery of roadmap initiatives
Drive effective incident management, root cause analysis, SLA compliance, and system stability improvements
Manage and prioritize the technical backlog, including resource planning and dependency management
Partner with business stakeholders to balance run-the-business and change-the-business priorities
Build and maintain strong relationships with internal stakeholders and external vendors
hold vendors accountable for quality, delivery, and documentation
Collaborate with Infrastructure, Operations, and interfacing system teams to ensure end‑to‑end reliability
Provide leadership, coaching, and direction to team members
Operate effectively in a fast-paced environment and confidently lead the team through competing priorities

What we offer

medical
vision
dental
life and disability insurance
company 401(k) plan

IT Service Delivery Manager

Sulzer is transforming its IT operating model to better meet business needs and ...

Location

Spain , Madrid

Salary:

Not provided

Sulzer

Expiration Date

Until further notice

Requirements

5+ years of experience in IT Service Delivery / Management roles, preferably in large organizations undergoing transformation
Demonstrated experience managing outsourced service desks, with a strong record in KPI management, continual improvement, shift left, and automation initiatives
Experience supporting or leading IT Service Delivery in organizations transitioning to new operating models
Record implementing and operating IT Service Management frameworks and processes, preferably in ServiceNow
ITIL certification or equivalent
Excellent customer service skills and the ability to collaborate effectively with various stakeholders
Ability to manage multiple tasks, projects, and priorities in a fast-paced, changing environment
Effective communication and people skills
Ability to work independently and as part of a team

Job Responsibility

Take full ownership of the outsourced global IT Service Desk, ensuring its effective operation and alignment with organizational goals
Manage and monitor Service Desk performance against defined KPIs and SLAs, using data-driven insights to identify trends, address gaps, and ensure high-quality service delivery
Lead and drive continual improvement initiatives for the Service Desk, including “shift left” strategies (moving resolution to lower support tiers or self-service) and the adoption of automation to increase efficiency and user satisfaction
Collaborate closely with outsourcing partners to ensure consistent service quality, proactive issue resolution, and alignment with transformation objectives
Analyze and monitor the effectiveness of IT Service Delivery and implement improvements as needed
Provide guidance and coordination with regional/local service managers, process owners, and all parties involved in IT support activities
Serve as the escalation point in case of major incidents or critical situations
Operate and enhance IT Services quality control processes and procedures
Ensure close collaboration with all IT stakeholders, especially Service Desk personnel
Ensure compliance with IT standards, policies, guidelines, and procedures, including disaster recovery and business continuity plans

What we offer

A competitive salary as well as participation in the variable remuneration system based on personal and financial objectives
Restaurant Tickets
Permanent contract
Accident insurance
Central workplace in Nuevos Ministerios

Fulltime

Manager, IT Service Operations

Govern external service provider(s), contracts and ensure the standard governanc...

Location

Canada , Dorval

Salary:

Not provided

Bombardier

Expiration Date

Until further notice

Requirements

You hold a Bachelor degree, College degree or the equivalent in the field of Information Technologies
You have at least 10 years of relevant experience in the field of Information Technologies
You possess leadership, good communication and negotiation skills
You have excellent knowledge of the ITIL framework and processes
You have knowledge in IT
You have experience in managing Vendor SLA and contract agreement
You have good knowledge of French and English

Job Responsibility

Govern external service provider(s), contracts and ensure the standard governance processes are consistently applied across all the service provider(s)
Lead the IT Service Operations Team responsible of the governance of operations related topics, improve effectiveness and efficiency of processes, coordinate involved internal and external people and master the operational big picture
Coordinate the team’s daily activities, managing performance, providing day‑to‑day support, and ensuring the career development and progression of the individuals under their supervision
Develop, improve, and consolidate operational reporting, initiate gap analyses, derive and coordinate actions
Take accountability for the output of processes within the service delivery scope and manage escalations to the level of senior management
Establish and maintain a constructive relationship between the service provider(s) and Bombardier
Drive, lead and assist the development and review of service level agreements (SLAs), contracts or any other documents for service provider(s)
Ensure that all supporting services are scoped and documented and that interfaces and dependencies between vendor(s), supporting services and vendor processes are agreed and documented

What we offer

Insurance plans (Dental, medical, life insurance, disability, and more)
Competitive base salary
Retirement savings plan
Employee Assistance Program
Tele Health Program

Fulltime

New

Service Delivery Manager - Data Centre / IT Infrastructure

We are seeking an experienced Service Delivery Manager – Data Centre / IT Infras...

Location

Malaysia , Johor Bahru

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

10+ years’ experience in IT infrastructure / data centre environments
5+ years’ experience in a Service Delivery / Operations Management role
Strong experience managing technical teams and service performance
Experience working within an ITIL environment
Proven ability to manage client relationships and SLAs
Strong reporting, analytical, and organisational skills

Job Responsibility

Act as the primary client interface for all operational and service delivery matters
Manage day-to-day service delivery across data centre and infrastructure environments
Ensure services are delivered in line with SLAs, KPIs, and contractual requirements
Lead, motivate and manage on-site technical teams and supervisors
Produce and present monthly operational and financial reports
Monitor performance, identify improvements, and drive service optimisation
Ensure compliance with Health & Safety, Quality, and operational standards
Manage resource planning, staffing levels, and service coverage
Oversee third-party suppliers and subcontractors
Support continuous improvement of processes, documentation, and service delivery

Fulltime

Service Delivery Manager - Data Centre Operations

To oversee and ensure the effective delivery of Data Centre Operations and Resil...

Location

United Kingdom , Greater West London Area (Slough/Woking/London)

Salary:

48000.00 - 60000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Relevant experience managing workload in Data Centres
Strong knowledge of ServiceNow, DCIM, and CMS platforms
Experience preparing and presenting data for service review and audit meetings
Excellent leadership, communication, and stakeholder management skills
Strong understanding of health & safety, quality assurance, and compliance
ITIL knowledge and relevant data centre qualifications preferred

Job Responsibility

Ensure all contracted services are delivered in line with the Transaction Agreement, SOW, and The Client's operational principles and standards
Oversee 24/7/365 service coverage for The Client's UK data centres and trading floors, including on-site and remote support
Manage the end-to-end lifecycle of service work orders in The Client's ServiceNow platform
Ensure compliance with SLAs, KPIs, and reporting requirements including monthly and quarterly reviews
Prepare and present data for Service Review Meetings
Maintain harmonious labour relations with stakeholders and union representatives
Manage Data Centre Technicians, Leads, and Supervisors ensuring adequate resource coverage
Produce weekly shift rotas and manage annual and sick leave
Chair weekly pipeline meetings and liaise with PMs and SMs for future projects
Ensure team training, certification, and compliance with The Client and statutory requirements

New

Service Operations Manager

Service Operations LATAM is responsible for the operation and maintenance (O&M) ...

Location

Chile , Santiago de Chile

Salary:

Not provided

vestas

Expiration Date

Until further notice

Requirements

Bachelor's degree in Engineering (Mechanical, Electrical, Industrial or related)
Experience in operations, maintenance, or service delivery in wind energy or heavy industry (power generation, utilities, mining, oil & gas)
Experience managing field service operations and technical teams
Practical knowledge of wind turbine operations and maintenance
Experience managing service contracts, KPIs, and operational performance
Financial acumen (budgeting, cost control, contract margins)
Solid HSE (Health, Safety & Environment) background
Fluent in Spanish and English
Availability to travel to wind farms as required

Job Responsibility

Manage end-to-end service operations for wind farms in Chile and Peru, ensuring turbine availability and performance targets
Ensure compliance with service contracts, including SLA commitments related to uptime, response times, and maintenance execution
Act as primary escalation point for critical turbine failures, major incidents, or underperformance cases
Manage and develop field service teams (technicians, supervisors, planners), ensuring safety and technical excellence
Build a workplace culture centered on safety and maintain full alignment with HSE standards and zero-harm objectives
Oversee preventive and corrective maintenance activities, optimizing planning and execution efficiency
Ensure financial performance of service contracts (revenue, cost control, margins, forecasting accuracy)
Build and maintain close working relationships with customers (asset owners, operators), acting as trusted operational partner
Manage spare parts strategy, logistics, and resource planning to minimize downtime
Monitor fleet performance (availability, reliability, failure trends) and implement improvement actions

Fulltime

Select Country

It Operations Service Delivery Manager

Job Description

Job Responsibility

Requirements

What we offer

Looking for more opportunities?