IT Operations Manager, Robert Bosch Sp. z o.o.

Robert Bosch Sp. z o.o.

Location:
Poland, Warszawa

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

We are seeking a dedicated and technically proficient Support Specialist to join our team, focusing on our Product Data Management (PDM) Integration interface technology. This role is vital for ensuring the seamless flow of product master data across our systems. You will be the primary point of contact for resolving issues related to the PDM Integration, collaborating with various teams to diagnose and resolve incidents, and contributing to the continuous improvement of our support processes.

Job Responsibility:

Provide customer support for PDM Integration related issues, including troubleshooting, analysis, and resolution
Act as an interface between business users, technical teams, and vendors to facilitate efficient communication and issue resolution
Contribute to problem management activities by identifying root causes of recurring incidents and working with development teams to implement permanent solutions
Create and maintain knowledge base articles, FAQs, and other documentation to empower users and improve support efficiency
Participate in continuous improvement initiatives to optimize support processes and enhance the overall user experience
Utilize monitoring tools (e.g. Splunk) to monitor system health and performance, investigate alerts, and escalate issues as needed

Requirements:

Bachelor’s degree in Information Technology, Computer Science, or a related field
2+ years of experience in a technical support role, preferably supporting integration technologies
strong understanding of product master data management principles and processes
experience with ITIL framework principles, particularly incident, problem, and change management
excellent communication, interpersonal, and problem-solving skills
ability to work independently and as part of a team in a fast-paced environment
strong analytical skills and attention to detail
very good communication skills in written and spoken English

Nice to have:

Hands-on experience with Splunk, including searching, reporting, and alert creation
Familiarity with integration platforms like Talend and Cloud Platform Integration (CPI)
Experience with database technologies like MongoDB
Knowledge of other relevant technologies related to data integration and management

What we offer:

Contract of employment and a competitive salary (together with annual bonus)
Flexible working hours with home office after the pandemic as well
Referral Bonus Program
Copyright costs for IT employees
LunchPass
Complex environment of working, professional support and possibility to share knowledge and best practices
On-going development opportunities in a multinational environment
Broad access to professional trainings, conferences and webinars
Language courses
Private medical care and life insurance
Multisport card and sports teams
Number of benefits for families (for instance summer camps for kids)
Non working day on the 31st of December

Additional Information:

Job Posted:
June 13, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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IT Operations Manager