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The IT Operations Manager oversees the organization’s day‑to‑day technology operations and serves as the primary liaison between staff and external IT service providers. This position ensures reliable performance of IT systems, administrative tools, communication platforms, and ticketing software. The role emphasizes coordination, planning, data oversight, and user support with knowledge of technical infrastructure work.
Job Responsibility:
Oversee communications, requests, and issue resolution with the managed IT service provider
Coordinate with third‑party software vendors for ticketing systems, administrative platforms, and other operational tools
Monitor data storage processes, backups, user access controls, and recovery procedures in partnership with external IT vendors
Provide staff with basic troubleshooting, onboarding support, and day‑to‑day technology assistance
Maintain documentation for systems, workflows, and vendor-supported processes to ensure organizational continuity
Support security practices such as password management protocols, privacy requirements, and general system safeguards
Assist leadership with technology upgrades, tool evaluations, and budget planning related to IT needs
Requirements:
Experience coordinating with outsourced IT providers or working in a technical support or IT liaison role
Strong understanding of IT operations, troubleshooting, storage, active directory
Ability to clearly communicate between technical vendors and non-technical staff
Experience providing user support or training for software used in business environments
Ability to maintain documentation, track performance of service providers, and support routine security efforts
Strong problem‑solving abilities with a focus on prioritizing multiple requests effectively
Nice to have:
M365 and Mac experience is preferred
Experience leading projects
What we offer:
medical, vision, dental, and life and disability insurance