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IT Operations Manager

howespercival.com Logo

Howes Percival

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Location:
United Kingdom , Northampton

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We have an exciting opportunity for an IT Operations Manager to join our IT Department in Northampton. The IT Operations Manager is responsible for overseeing the day-to-day operations of firm’s IT infrastructure to ensure systems, networks, and services are reliable and secure. This includes leading a team of IT professionals, providing IT support in accordance with our service level agreement, monitoring system performance, troubleshooting issues, managing budgets, and implementing new technologies.

Requirements:

  • Support the IT Director with the implementation of the firms IT and AI & Innovation Strategies
  • Collaborate with the Innovation Manager and the Digital Adoption Team members to support innovation projects
  • Manage IT Operations team members, including performance and training assessments, ensuring the team keep abreast of technology changes and maintain high service standards
  • Manage, maintain and optimise the firm’s on-premises and cloud-based infrastructure
  • Oversee backup and system security operations in accordance with the firm’s policies
  • Participate in internal and external audits, including ISO27001 and ISO22301
  • Manage the Cyber Essential Plus accreditation renewals
  • Develop and document processes and procedures, providing to ensure they are fully implemented within the team
  • Identify and manage operational risks
  • Manage information technology projects ensuring project deadlines are adhered to
  • Provide hands-on support and participate in the out-of-hours support rota as required
  • Provide support and guidance to stakeholders via help desk
  • Assist the IT Director with the management of IT vendors, contracts, and software licenses
  • Develop IT best practice guides and procedures
  • Prepare monthly management reports of team/service activities, tasks, and operational metrics
  • Microsoft 365 Platform, including Exchange, SharePoint, OneDrive and Office
  • Strong technical knowledge of network and server operating system
  • Experience with support of Windows Operating Systems, SQL Server and Active Directory, including PowerShell scripting
  • Proven experience in IT infrastructure planning, development, and operations
  • Proven experience in server virtualisation and Cloud-based Infrastructure
  • Enterprise Backup, Replication and Business Continuity and Disaster recover mitigation and response
  • Strong understanding of project management principles and practices
  • Strong understanding of Helpdesk and Customer Relations Support systems
  • Strong understanding of Data Security and Cyber Security basics
What we offer:
  • Perks at Work discounts
  • profit share scheme and discretionary bonus
  • 25 days holiday entitlement
  • one paid ‘charity day’ per year
  • comprehensive private medical cover
  • well being calendar with a wide range of regular events

Additional Information:

Job Posted:
January 10, 2026

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