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IT Operations Lead

Vypr

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Location:
United Kingdom , Manchester

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We’re looking for an IT Operations Lead to join our world-class team at Vypr. Vypr is a Manchester HQ’d Private Equity/Venture Capital backed SaaS business. Our market-leading product intelligence platform provides reliable consumer data to help manufacturers and retailers understand what their customers want to see on shelves. This helps reduce the time and cost spent developing new products, which makes for better products faster. We’re a scale-up business with huge growth ambitions. We’ve proved product market fit with our existing offering and now we’re ready to scale at pace. We’re using scalable new technology to reimagine our product intelligence platform with limitless future potential, from personalisation to AI-enhanced insight.

Job Responsibility:

  • Manage day‑to‑day IT operations across our Manchester office and hybrid/remote users
  • Administer and improve infrastructure: collaboration platforms (Azure/Microsoft 365), networks and end‑user devices
  • IT service management: ticketing, SLAs, documentation and asset tracking
  • Execute an IT roadmap aligned to business goals and growth
  • Identify and implement technologies that improve productivity, collaboration and scalability
  • Own security execution in line with Cyber Essentials / ISO 27001: device management, access control, patching and vulnerability management
  • Maintain data protection: implementing policies, backups, disaster recovery (DR) and business continuity plans (BCP)
  • Coach employees on best-practice technology use and security awareness
  • Champion a culture of proactive IT support and continuous improvement
  • Initial provisioning of new devices upon receipt from suppliers for new and existing Vypr employees
  • Project work, including the set up and roll out of MAM to BYOD devices
  • Assisting the Product team with user administration of our proprietary platforms
  • Setting up hardware for meeting rooms and implementing appropriate cabling solutions within our Head Office
  • Maintaining organisational charts and job titles within Entra and Outlook

Requirements:

  • Hands‑on technical depth: Azure, Microsoft 365 admin, networking/VPNs and identity management
  • Translating technical needs into business outcomes
  • stakeholder management
  • Road mapping, prioritisation and aligning IT to company objectives
  • Security mindset: Risk assessment, policy enforcement, vulnerability/patch management and compliance alignment (GDPR/ISO 27001/SOC2/Cyber Essentials)
  • Designing and improving ticketing workflows and SLAs
  • Documentation and training to uplift adoption and security awareness
  • Supporting growth‑stage environments and hybrid workforces

Nice to have:

  • M365 administration
  • Azure AD administration
  • Apple/Mac administration
  • Slack administration
  • ITIL (Foundation or higher)
What we offer:
  • Hybrid working
  • Company paid medical cashplan
  • Enhanced annual leave
  • Work from anywhere up to 4 weeks a year
  • Access to a global benefits and reward platform
  • Access to well‑being support, including an Employee Assistance Programmes
  • Life Assurance
  • Day off on your birthday
  • Volunteering day
  • Enhanced parental leave

Additional Information:

Job Posted:
March 21, 2026

Employment Type:
Parttime
Work Type:
Hybrid work
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