CrawlJobs Logo
V
Vypr · IT - Administration

IT Operations Lead

United Kingdom, Manchester · Job Posted March 21, 2026
Apply Position
Job Link Share

Job Description

We’re looking for an IT Operations Lead to join our world-class team at Vypr. Vypr is a Manchester HQ’d Private Equity/Venture Capital backed SaaS business. Our market-leading product intelligence platform provides reliable consumer data to help manufacturers and retailers understand what their customers want to see on shelves. This helps reduce the time and cost spent developing new products, which makes for better products faster. We’re a scale-up business with huge growth ambitions. We’ve proved product market fit with our existing offering and now we’re ready to scale at pace. We’re using scalable new technology to reimagine our product intelligence platform with limitless future potential, from personalisation to AI-enhanced insight.

Job Responsibility

  • Manage day‑to‑day IT operations across our Manchester office and hybrid/remote users
  • Administer and improve infrastructure: collaboration platforms (Azure/Microsoft 365), networks and end‑user devices
  • IT service management: ticketing, SLAs, documentation and asset tracking
  • Execute an IT roadmap aligned to business goals and growth
  • Identify and implement technologies that improve productivity, collaboration and scalability
  • Own security execution in line with Cyber Essentials / ISO 27001: device management, access control, patching and vulnerability management
  • Maintain data protection: implementing policies, backups, disaster recovery (DR) and business continuity plans (BCP)
  • Coach employees on best-practice technology use and security awareness
  • Champion a culture of proactive IT support and continuous improvement
  • Initial provisioning of new devices upon receipt from suppliers for new and existing Vypr employees
  • Project work, including the set up and roll out of MAM to BYOD devices
  • Assisting the Product team with user administration of our proprietary platforms
  • Setting up hardware for meeting rooms and implementing appropriate cabling solutions within our Head Office
  • Maintaining organisational charts and job titles within Entra and Outlook

Requirements

  • Hands‑on technical depth: Azure, Microsoft 365 admin, networking/VPNs and identity management
  • Translating technical needs into business outcomes
  • stakeholder management
  • Road mapping, prioritisation and aligning IT to company objectives
  • Security mindset: Risk assessment, policy enforcement, vulnerability/patch management and compliance alignment (GDPR/ISO 27001/SOC2/Cyber Essentials)
  • Designing and improving ticketing workflows and SLAs
  • Documentation and training to uplift adoption and security awareness
  • Supporting growth‑stage environments and hybrid workforces

Nice to have

  • M365 administration
  • Azure AD administration
  • Apple/Mac administration
  • Slack administration
  • ITIL (Foundation or higher)

What we offer

  • Hybrid working
  • Company paid medical cashplan
  • Enhanced annual leave
  • Work from anywhere up to 4 weeks a year
  • Access to a global benefits and reward platform
  • Access to well‑being support, including an Employee Assistance Programmes
  • Life Assurance
  • Day off on your birthday
  • Volunteering day
  • Enhanced parental leave
Vypr - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

IT Operations Lead

8 matching positions

IT Operations Lead

Our client is a leading Managed Service Provider, CRM, and Software Development ...
Location
Location
United Kingdom , Basingstoke
Salary
Salary:
50000.00 - 55000.00 GBP / Year
planetrecruitment.co.uk Logo
PLANET RECRUITMENT SERVICES LTD
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years’ experience in a customer-facing IT role within an MSP environment
  • Proven experience managing IT operations, service delivery, or technical teams
  • Strong background in Microsoft 365, Azure, Windows Server, and Active Directory
  • Solid understanding of networking, security, and virtualisation technologies
  • Excellent communication skills with the ability to inspire confidence at all levels
  • Strong organisational skills with exceptional attention to detail
  • Ability to work under pressure and manage competing priorities
Job Responsibility
Job Responsibility
  • Own and manage the day-to-day delivery of IT services to customers, ensuring SLAs and KPIs are consistently met
  • Act as the senior escalation point for operational and technical issues
  • Ensure operational processes, documentation, and standards are defined, followed, and continuously improved
  • Oversee incident, problem, and change management activities
  • Ensure customer environments are stable, secure, and compliant with best practices
  • Provide leadership and direction to the technical support and project teams
  • Support team members through coaching, mentoring, and performance management
  • Communicate company strategy, team goals, and project priorities clearly
  • Identify skills gaps and training requirements, supporting professional development
  • Oversee end-to-end delivery of IT projects, including planning, resourcing, implementation, and handover
What we offer
What we offer
  • Rising holiday allowance (plus bank holidays)
  • 10% matched pension contribution
  • Ongoing career development and training
  • On-site car parking
  • Fulltime
Read More
Arrow Right

IT Operations Lead

We are looking for an IT Operations Lead to work closely with our Head of IT in ...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
multiverse.io Logo
Multiverse
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience leading or mentoring in an IT operations environment
  • Comfortable working directly with technology
  • Automation-first mindset and experience using tools to save time
  • Solid understanding of identity management, SaaS administration, and endpoint management
  • Clear and empathetic communicator
Job Responsibility
Job Responsibility
  • Empower our Team: Support 1,000+ employees by ensuring our IT services are seamless
  • Collaborative Management: Manage our MSP relationship as a partnership
  • Problem Solve & Innovate: Identify manual bottlenecks and build smarter, automated workflows
  • Lead by Example: Balance hands-on technical contribution with people leadership
What we offer
What we offer
  • 27 days holiday
  • 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days
  • Private medical Insurance with Bupa
  • Medical cashback scheme
  • Life insurance
  • Gym membership & wellness resources through Wellhub
  • Access to Spill - mental health support
  • Work-from-anywhere scheme - up to 10 days per year
  • Fulltime
Read More
Arrow Right

IT Operations Lead

We are seeking an experienced IT Operations Lead to manage and optimise internal...
Location
Location
India , Pune
Salary
Salary:
Not provided
vodafone.com Logo
Vodafone
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum 10–12 years of experience in IT operations with proven leadership exposure
  • Strong expertise in ITSM tools (ServiceNow/Remedy) and processes
  • Excellent communication, stakeholder management, and team leadership skills
  • Knowledge of end-user computing, IT/network infrastructure, and workplace technologies
  • Certifications: ITIL 4 Foundation preferred
  • ISO 27001, Cybersecurity, or Cloud certifications advantageous
  • Ability to manage cross-functional teams and drive operational excellence
Job Responsibility
Job Responsibility
  • Lead day-to-day internal IT operations, ensuring reliability of workplace platforms and infrastructure
  • Own SLAs and drive ITSM excellence across Incident, Problem, and Change processes
  • Chair major incident management bridges and conduct post-incident reviews to reduce MTTR
  • Implement compliance and InfoSec controls, ensuring audit readiness and operational risk management
  • Manage vendor relationships and align with asset and finance teams for cost optimisation
  • Mentor and lead IT teams, fostering a culture of continuous improvement and innovation
  • Oversee budget planning, utilisation, and reporting for the function
  • Partner with automation teams to identify waste and implement service improvement plans
What we offer
What we offer
  • Opportunity to lead IT operations for a global organisation
  • Exposure to cutting-edge workplace technologies and automation initiatives
  • Collaborative environment with strong focus on innovation and continuous improvement
  • Career growth through leadership and strategic decision-making responsibilities
Read More
Arrow Right

Ai & It Operations Lead

At InPlanet, we are building a new category in carbon removal: and how we operat...
Location
Location
Brazil , Piracicaba
Salary
Salary:
Not provided
inplanet.earth Logo
InPlanet
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • ~3–5 years of experience in IT Operations, Systems Administration, or similar roles
  • Experience experimenting with or driving AI / automation initiatives
  • Strong hands-on experience with tools, workflows, and system optimization
  • Solid understanding of IT environments (networking, access, security, etc.)
  • Experience managing SaaS tools and integrations
  • Comfortable with automation or scripting (e.g. Bash, PowerShell, or similar)
  • Advanced English and Portuguese
  • Based in Piracicaba, Campinas, or São Paulo region
Job Responsibility
Job Responsibility
  • Identify where AI can 10x our workflows
  • Turn ideas into real tools
  • Work directly with teams to redesign processes and embed AI into their day-to-day work
  • Drive adoption, not just implementation
  • Create simple playbooks and best practices
  • Own AI governance
  • Stay on top of what’s evolving
  • Own our IT ecosystem end-to-end
  • Set up and maintain the IT infrastructure for our Lab in Piracicaba
  • Manage our core tools (Notion, Google Workspace, HubSpot, Personio, etc.)
What we offer
What we offer
  • Home Office Budget
  • Personal development budget
  • Language Programme Monthly Allowance
  • 40+ days annual leave
  • The opportunity to be autonomous, make a huge difference and belong to a vision
  • Occasional off-sites in Brazil
  • Laptop to fuel your productivity
  • Fulltime
Read More
Arrow Right

IT Security & Operations Lead

As our new IT Security & Operations Lead, you will take hands-on ownership of cr...
Location
Location
United States , Denver; Salt Lake City
Salary
Salary:
100000.00 - 132000.00 USD / Year
carepointhc.com Logo
CarePoint Health
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in a field related to technology or cybersecurity, or equivalent practical experience
  • Minimum 3 years of proven hands-on experience personally executing complex technical projects (e.g., system configurations, security audits, data loss prevention) required
  • Advanced proficiency in Google Workspace administration - including the admin console, security configurations, and permission structures required
  • Direct, practical experience with HIPAA strongly preferred. Must be able to demonstrate strong knowledge of cybersecurity related control frameworks such as NIST, HIPAA, CIS Critical Security Controls, and ISO 27001
  • Demonstrable experience building and executing change management plans to drive user adoption, including measuring success post-launch
  • Relevant technical certifications (Security+, CISSP, PMP, Google Workspace Administrator, etc.) preferred
  • Experience with AWS services (e.g., IAM and S3) is preferred
  • Ability to identify and prioritize security enhancements that provide maximum organizational protection while minimizing operational friction for clinical and administrative staff
  • Strong communication skills and a demonstrated ability to communicate complex technical risks and security objectives to non-technical stakeholders
  • Demonstrated ability to lead MSPs and security partners on specific project deliverables
Job Responsibility
Job Responsibility
  • Security & Compliance: Spearhead our annual HIPAA Risk Assessment and lead related remediation activities
  • Security Remediation: Take ownership of our existing Google Workspace security audit findings. You will drive remediation projects to completion by managing our MSP's execution and handling the critical configurations that require our internal business context
  • IT Policy and Compliance: You will be a key contributor to our strategy, not just an executor. In partnership with the Senior Manager of IT & Data Analytics, you will be responsible for developing, implementing, and maintaining information security policies, standards, and procedures, including the AI Usage Policy and the Disaster Recovery Plan
  • Strategic IT Projects: Serve as the hands-on project lead for key initiatives. This includes long-term, high-impact projects like rolling out an enterprise password manager, implementing data classification, building our Data Loss Prevention (DLP) strategy, mobile device management, and driving secure AI adoption
  • Technology & Vendor Risk Assessments: Own the intake and security review process for new business applications, Google Workspace add-ons, and third-party vendors. You will be responsible for conducting security assessments to determine if a vendor or tool meets our standards before it is introduced to our environment
  • Vendor & MSP Collaboration: Act as a technical point of contact for our security partners and our MSP. You will coordinate penetration tests and cloud security assessments, ensuring vendors deliver on scope and that remediation plans are executed
  • Lead end-to-end change management strategy (communications, training, and stakeholder engagement) for new technology implementations
  • Contribute to the overall IT cybersecurity strategy and technical roadmap, ensuring alignment with business objectives and best practices
  • Proactively monitor and stay informed about new security threats, vulnerabilities, and technologies pertinent to the organization
  • Other duties as assigned
What we offer
What we offer
  • Comprehensive health coverage, including medical, dental, and vision insurance, with access to a Health Savings Account (HSA)
  • Wellbeing and support resources, including an Employee Assistance Program offering confidential counseling and support services
  • Time away from work benefits, featuring accrued paid time off that increases with tenure, along with paid parental leave
  • Financial security and protection, including 401(k) retirement plan, life insurance, and identity theft protection
  • Community and culture initiatives, including weekly in-office events every Wednesday that foster connection, collaboration, and team engagement
  • Fulltime
Read More
Arrow Right

IT Security & Operations Lead

As our new IT Security & Operations Lead, you will take hands-on ownership of cr...
Location
Location
United States , Denver; Salt Lake City
Salary
Salary:
95000.00 - 120000.00 USD / Year
carepointhc.com Logo
CarePoint Health
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in a field related to technology or cybersecurity, or equivalent practical experience
  • Minimum 3 years of proven hands-on experience personally executing complex technical projects (e.g., system configurations, security audits) required
  • Direct, practical experience with HIPAA required
  • Must be able to demonstrate strong knowledge of cybersecurity related control frameworks such as NIST, HIPAA, CIS Critical Security Controls, and ISO 27001
  • Demonstrable experience building and executing change management plans to drive user adoption, including measuring success post-launch
  • Advanced proficiency in Google Workspace administration - including the admin console, security configurations, and permission structures
  • Ability to identify and prioritize security enhancements that provide maximum organizational protection while minimizing operational friction for clinical and administrative staff
  • Strong communication skills and a demonstrated ability to communicate complex technical risks and security objectives to non-technical stakeholders
  • Demonstrated ability to lead MSPs and security partners on specific project deliverables
Job Responsibility
Job Responsibility
  • Spearhead our annual HIPAA Risk Assessment and lead related remediation activities
  • Take ownership of our existing Google Workspace security audit findings
  • Drive remediation projects to completion by managing our MSP's execution and handling the critical configurations that require our internal business context
  • Be a key contributor to our strategy
  • In partnership with the Senior Manager of IT & Data Analytics, be responsible for developing, implementing, and maintaining information security policies, standards, and procedures, including the AI Usage Policy and the Disaster Recovery Plan
  • Serve as the hands-on project lead for key initiatives
  • Own the intake and security review process for new business applications, Google Workspace add-ons, and third-party vendors
  • Conduct security assessments to determine if a vendor or tool meets our standards before it is introduced to our environment
  • Act as a primary technical point of contact for our security partners and our MSP
  • Coordinate penetration tests and cloud security assessments
What we offer
What we offer
  • Comprehensive health coverage, including medical, dental, and vision insurance, with access to a Health Savings Account (HSA)
  • Wellbeing and support resources, including an Employee Assistance Program offering confidential counseling and support services
  • Time away from work benefits, featuring accrued paid time off that increases with tenure, along with paid parental leave
  • Financial security and protection, including 401(k) retirement plan, life insurance, and identity theft protection
  • Community and culture initiatives, including weekly in-office events every Wednesday that foster connection collaboration, and team engagement
  • Financial security, CarePoint automatically contributes 7.5% into 401(k) retirement plan after 1 year of employment
  • Fulltime
Read More
Arrow Right

IT Security & Operations Lead

As our new IT Security & Operations Lead, you will take hands-on ownership of cr...
Location
Location
United States , Denver; Salt Lake City
Salary
Salary:
95000.00 - 120000.00 USD / Year
carepointhc.com Logo
CarePoint Health
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in a field related to technology or cybersecurity, or equivalent practical experience
  • Minimum 3 years of proven hands-on experience personally executing complex technical projects (e.g., system configurations, security audits) required
  • Direct, practical experience with HIPAA required
  • Must be able to demonstrate strong knowledge of cybersecurity related control frameworks such as NIST, HIPAA, CIS Critical Security Controls, and ISO 27001
  • Demonstrable experience building and executing change management plans to drive user adoption, including measuring success post-launch
  • Advanced proficiency in Google Workspace administration - including the admin console, security configurations, and permission structures
  • Ability to identify and prioritize security enhancements that provide maximum organizational protection while minimizing operational friction for clinical and administrative staff
  • Strong communication skills and a demonstrated ability to communicate complex technical risks and security objectives to non-technical stakeholders
  • Demonstrated ability to lead MSPs and security partners on specific project deliverables
Job Responsibility
Job Responsibility
  • Spearhead our annual HIPAA Risk Assessment and lead related remediation activities
  • Take ownership of our existing Google Workspace security audit findings. You will drive remediation projects to completion by managing our MSP's execution and handling the critical configurations that require our internal business context
  • In partnership with the Senior Manager of IT & Data Analytics, you will be responsible for developing, implementing, and maintaining information security policies, standards, and procedures, including the AI Usage Policy and the Disaster Recovery Plan
  • Serve as the hands-on project lead for key initiatives. This includes long-term, high-impact projects like rolling out an enterprise password manager, implementing data classification, building our Data Loss Prevention (DLP) strategy, and driving secure AI adoption
  • Own the intake and security review process for new business applications, Google Workspace add-ons, and third-party vendors. You will be responsible for conducting security assessments to determine if a vendor or tool meets our standards before it is introduced to our environment
  • Act as a primary technical point of contact for our security partners and our MSP. You will coordinate penetration tests and cloud security assessments, ensuring vendors deliver on scope and that remediation plans are executed
  • Lead end-to-end change management strategy (communications, training, and stakeholder engagement) for new technology implementations
  • Contribute to the overall IT cybersecurity strategy and technical roadmap, ensuring alignment with business objectives and best practices
  • Proactively monitor and stay informed about new security threats, vulnerabilities, and technologies pertinent to the organization
  • Other duties as assigned
What we offer
What we offer
  • Comprehensive health coverage, including medical, dental, and vision insurance, with access to a Health Savings Account (HSA)
  • Wellbeing and support resources, including an Employee Assistance Program offering confidential counseling and support services
  • Time away from work benefits, featuring accrued paid time off that increases with tenure, along with paid parental leave
  • Financial security and protection, including 401(k) retirement plan, life insurance, and identity theft protection
  • Community and culture initiatives, including weekly in-office events every Wednesday that foster connection collaboration, and team engagement
  • Financial security, CarePoint automatically contributes 7.5% into 401(k) retirement plan after 1 year of employment
  • Fulltime
Read More
Arrow Right

Senior Team Lead, IT Data Centre Operations

The Senior Team Lead, IT Data Centre Operations is a developing management role,...
Location
Location
Saudi Arabia , Riyadh
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Seasoned knowledge of voice and data networking principles as well as an excellent knowledge of the specific technologies used by clients, such as - Juniper and Cisco switches and routers, networking infrastructure technologies, WAN Technologies, and routing protocols.
  • Seasoned knowledge and understanding of the principles of service support as defined in the ITIL framework.
  • Good organizational and team leadership skills.
  • Highly focused on business outcomes.
  • Seasoned knowledge of enterprise ticketing systems.
  • Seasoned knowledge of Managed Services products within the IT field.
  • Seasoned knowledge of data center and collocation products and services.
  • Possess excellent written and verbal communication skills coupled with excellent interpersonal and customer service skills.
  • Ability to work well under pressure and deal with changing circumstances.
  • Flexible and adaptable to meet the team’s needs.
Job Responsibility
Job Responsibility
  • Supervises and provides technical guidance for 24/7 technical staff and develops training plans for NOC team and facilitates cross-training and peer mentoring.
  • Participates in and ensures approval of the development of policies, standards, and procedures for the NOC.
  • May operate as any lower-level NOC Technician
  • responsible for assuming the workload and shift requirements for team if required.
  • Oversees and monitors the performance of assigned computing systems through subordinates. Ensures systems are managed to client SLA requirements.
  • Manages and communicates incidents impacting SLAs and responds to and coordinates recovery of assigned computing systems in the event of an unexpected outage.
  • Maintains, develops and improves reporting capabilities in the NOC. Makes regular reports to management on compliance with SLA objectives.
  • Performs routine and emergency administration of hosted systems and sub-systems in accordance with standard procedures and processes.
  • Develops and deploys communication and escalation plans designed to improve the efficiency and effectiveness of incident management.
  • Provides written plans and requirements to enhance existing or develop new products and service offerings based on industry trends and client needs.
  • Fulltime
Read More
Arrow Right