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We are seeking an experienced IT Operations Lead to manage and optimise internal IT operations for VOIS India. This role ensures resilient end-user computing, workplace platforms, and site infrastructure coordination while driving service excellence, compliance, and cost optimisation. You will lead incident management, change processes, and continual improvement initiatives, collaborating with senior leadership to enhance operational strategies.
Job Responsibility:
Lead day-to-day internal IT operations, ensuring reliability of workplace platforms and infrastructure
Own SLAs and drive ITSM excellence across Incident, Problem, and Change processes
Chair major incident management bridges and conduct post-incident reviews to reduce MTTR
Implement compliance and InfoSec controls, ensuring audit readiness and operational risk management
Manage vendor relationships and align with asset and finance teams for cost optimisation
Mentor and lead IT teams, fostering a culture of continuous improvement and innovation
Oversee budget planning, utilisation, and reporting for the function
Partner with automation teams to identify waste and implement service improvement plans
Requirements:
Minimum 10–12 years of experience in IT operations with proven leadership exposure
Strong expertise in ITSM tools (ServiceNow/Remedy) and processes
Excellent communication, stakeholder management, and team leadership skills
Knowledge of end-user computing, IT/network infrastructure, and workplace technologies
Certifications: ITIL 4 Foundation preferred
ISO 27001, Cybersecurity, or Cloud certifications advantageous
Ability to manage cross-functional teams and drive operational excellence
What we offer:
Opportunity to lead IT operations for a global organisation
Exposure to cutting-edge workplace technologies and automation initiatives
Collaborative environment with strong focus on innovation and continuous improvement
Career growth through leadership and strategic decision-making responsibilities