IT Operations Associate

• Deliver effective internal stakeholder engagement, leveraging tools like the organisation’s intranet and online workshops
• Support the development and rollout of the Microsoft 365 product suite to meet user adoption
• Supplier coordination and IT finance administration (POs, invoices, budget tracking)
• Identify and address training opportunities for staff in IT platforms, collaborating with Learning and Development colleagues
• Ensure supplier purchase orders and invoices are processed within deadlines, supporting budget reporting and forecasting
• Build and maintain strong relationships with suppliers, ensuring key milestones like licensing and product upgrades are met
• Act as a champion for IT policies and procedures, fostering best practices across the organisation
• Have an unwavering commitment to equality, diversity, and inclusion
• Producing IT service metrics and reporting

• Working in IT-related roles, including some with a customer facing component
• Experience in IT operations or a similar IT support environment
• Proven ability to work collaboratively with internal stakeholders, including supporting the delivery of training and championing best practice
• Demonstrable knowledge of the Microsoft 365 product offering and the ability to support its rollout in different operational contexts
• Experience of working with outsourced suppliers
• Excellent written and verbal communications skills
• Applying of the the relevant management systems, procedures, policies and training related to risk management, health and safety, information security, data protection and business continuity
• Applying and managing the diversity and equality policy and practice pertinent to the role
• Demonstrable knowledge of the fundamentals of budget development, including using budget management systems

Experience in public sector and/or regulatory organisations is highly desirable