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IT Operations Associate

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Clue Software

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Location:
United Kingdom , Bristol

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Contract Type:
Not provided

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Salary:

30000.00 GBP / Year

Job Description:

Clue Software is looking for a proactive, solutions-focused IT Support Analyst to join our growing IT team. This is a hands‑on, varied role spanning IT support, cyber security, and AI/automation playing a key part in keeping our technology secure, reliable, and running smoothly. You’ll deliver 1st and 2nd line support, help manage Microsoft 365 and endpoint services, contribute to cyber security and compliance tasks, and support the development of automation workflows and AI‑driven solutions. This role is ideal for someone with solid IT support experience who’s eager to deepen their skills tech, security, and emerging AI/automation tools. If you love solving problems, supporting people, improving processes, and learning new technologies, this is a fantastic opportunity to grow.

Job Responsibility:

  • Provide 1st and 2nd line IT support to users across the business, resolving issues in a professional, clear and timely manner
  • Troubleshoot hardware, software, laptop, mobile device, printer and basic network connectivity issues, escalating more complex cases where appropriate
  • Support the administration of Microsoft 365 services including Exchange Online, Teams, SharePoint and user account management
  • Assist with onboarding and offboarding activities, including account creation, permissions, access changes and device setup
  • Deploy, configure and maintain end-user devices, including laptops and mobile devices
  • Support the build and rollout of devices using tools such as Microsoft Intune and Autopilot where applicable
  • Manage IT assets, stock control and equipment lifecycle processes
  • Maintain accurate technical documentation, knowledge base articles, guides and standard operating procedures
  • Support testing of hardware, software and configuration changes to help minimise disruption to the business
  • Assist with routine site and office IT support tasks, including basic network, Wi-Fi and connectivity troubleshooting
  • Handle helpdesk tickets, emails and user queries efficiently, keeping users informed and ensuring issues are tracked through to resolution

Requirements:

  • Background in IT support, service desk, or IT analyst roles, with strong troubleshooting skills across end‑user devices, Microsoft 365, and common workplace tech issues
  • Working knowledge of Microsoft 365 administration (accounts, permissions, security groups, collaboration tools)
  • Experience supporting laptops, mobile devices, and general office hardware/software
  • Ability to document processes, create knowledge base content, and follow structured support procedures
  • Awareness of cyber security best practices, including access control, MFA, endpoint protection, and data security
  • Exposure to Power Automate or similar workflow/automation tools, with a desire to develop automation skills further
  • Strong organisational skills, attention to detail, and ability to manage shifting priorities
  • Clear, effective communication and collaborative working style
  • Proactive mindset, with a passion for continuous improvement, problem solving, and learning new technologies

Nice to have:

  • Experience with Microsoft Intune, Entra ID, Microsoft Defender, Purview or Sentinel
  • Experience with device deployment and management, including Windows Autopilot
  • Knowledge of SharePoint permissions, structures and administration
  • Experience working in an ITIL-aligned environment
  • Exposure to ISO 27001, Cyber Essentials or similar security / compliance frameworks

Additional Information:

Job Posted:
April 12, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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