IT Operations Associate Job at Clue Software (Bristol)

Job Description

Clue Software is looking for a proactive, solutions-focused IT Support Analyst to join our growing IT team. This is a hands‑on, varied role spanning IT support, cyber security, and AI/automation playing a key part in keeping our technology secure, reliable, and running smoothly. You’ll deliver 1st and 2nd line support, help manage Microsoft 365 and endpoint services, contribute to cyber security and compliance tasks, and support the development of automation workflows and AI‑driven solutions. This role is ideal for someone with solid IT support experience who’s eager to deepen their skills tech, security, and emerging AI/automation tools. If you love solving problems, supporting people, improving processes, and learning new technologies, this is a fantastic opportunity to grow.

Job Responsibility

Provide 1st and 2nd line IT support to users across the business, resolving issues in a professional, clear and timely manner
Troubleshoot hardware, software, laptop, mobile device, printer and basic network connectivity issues, escalating more complex cases where appropriate
Support the administration of Microsoft 365 services including Exchange Online, Teams, SharePoint and user account management
Assist with onboarding and offboarding activities, including account creation, permissions, access changes and device setup
Deploy, configure and maintain end-user devices, including laptops and mobile devices
Support the build and rollout of devices using tools such as Microsoft Intune and Autopilot where applicable
Manage IT assets, stock control and equipment lifecycle processes
Maintain accurate technical documentation, knowledge base articles, guides and standard operating procedures
Support testing of hardware, software and configuration changes to help minimise disruption to the business
Assist with routine site and office IT support tasks, including basic network, Wi-Fi and connectivity troubleshooting
Handle helpdesk tickets, emails and user queries efficiently, keeping users informed and ensuring issues are tracked through to resolution

Requirements

Background in IT support, service desk, or IT analyst roles, with strong troubleshooting skills across end‑user devices, Microsoft 365, and common workplace tech issues
Working knowledge of Microsoft 365 administration (accounts, permissions, security groups, collaboration tools)
Experience supporting laptops, mobile devices, and general office hardware/software
Ability to document processes, create knowledge base content, and follow structured support procedures
Awareness of cyber security best practices, including access control, MFA, endpoint protection, and data security
Exposure to Power Automate or similar workflow/automation tools, with a desire to develop automation skills further
Strong organisational skills, attention to detail, and ability to manage shifting priorities
Clear, effective communication and collaborative working style
Proactive mindset, with a passion for continuous improvement, problem solving, and learning new technologies

Nice to have

Experience with Microsoft Intune, Entra ID, Microsoft Defender, Purview or Sentinel
Experience with device deployment and management, including Windows Autopilot
Knowledge of SharePoint permissions, structures and administration
Experience working in an ITIL-aligned environment
Exposure to ISO 27001, Cyber Essentials or similar security / compliance frameworks

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IT Operations Associate

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