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We’re seeking an IT Operations Analyst to join our Business Technology (BizTech) team and help deliver a seamless employee experience through hands-on IT support in our India office. This role will be instrumental in ensuring our employees have the tools and technology they need to be productive, from their first day of onboarding through their entire lifecycle at Harvey.
Job Responsibility:
Create a great employee experience through hands-on IT support for employees in our Bengaluru office
Support onboarding and offboarding, including provisioning/deprovisioning accounts and setting up new hire equipment
Troubleshoot employee problems with applications, laptops, access, peripherals, printers, video conferencing, and networking issues
Assist with meeting room tech and corporate events to ensure smooth hybrid meetings and high-quality A/V experiences
Manage user accounts, access, and security settings across Okta, Google Workspace, Slack, and other SaaS tools
Maintain IT asset inventory and coordinate hardware repairs, upgrades, and procurement
Assist with basic security best practices and help enforce IT policies
Collaborate with the IT team on automation, documentation, and process improvements
Identify and track recurring problems and their root causes, working with system owners to solve them permanently
Requirements:
Minimum 2+ years of IT support experience in a fast-paced startup or tech environment
Strong troubleshooting skills with macOS, Windows, and mobile devices (iOS/Android)
Experience with Google Workspace, Okta (SSO/MFA), Slack, and other SaaS tools
A strong customer service mindset—friendly, patient, and proactive—with a relentless focus on quality of experience
Familiarity with basic networking concepts (Wi-Fi, VPNs, firewalls, IP troubleshooting)
Strong communication and stakeholder management skills, especially with non-technical teams
Ability to thrive in a fast-paced, high-growth, and global environment
Nice to have:
Experience with scripting or automation (Python, Bash, PowerShell) to streamline IT tasks
Experience managing MDM tools like Jamf, Kandji, or Intune