This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
We are looking for an IT Operations Analyst to provide day-to-day application and systems support within our client's distributed, hybrid IT environment. This role focuses on managing incident queues, troubleshooting endpoint and application issues, and working with internal teams and vendor partners to resolve tickets efficiently across hospitality and gaming operations.
Job Responsibility:
Manage and triage incoming incidents and service requests through a ticketing system
Provide first- and second-level support for applications and endpoint devices across on-prem and cloud environments
Troubleshoot product and application issues and document resolution steps and outcomes
Coordinate with vendor partners and internal IT teams to escalate and resolve complex issues
Follow established runbooks and support procedures to ensure consistent service delivery
Maintain clear documentation of incidents, root causes, and resolution actions
Support system validation and testing activities related to upgrades or changes
Requirements:
2–4 years of experience in IT operations, application support, or systems support roles
Hands-on troubleshooting experience with enterprise applications or endpoint devices
Familiarity with ITSM / ticketing systems (e.g., ServiceNow or similar)
Strong communication and documentation skills
Ability to work in a fast-paced, queue-driven support environment
Nice to have:
Exposure to on-prem and cloud-based environments
Experience working with third-party vendors or support partners
Basic understanding of Windows-based systems or server concepts
Background supporting distributed or multi-site operations