IT Operations Analyst Job at Harvey (San Francisco)

IT Operations Analyst

The IT Operations Analyst is responsible for monitoring and analyzing the operat...

Location

United States , Neptune

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Bachelor’s level degree or equivalent years of experience in a related (IT) role
Two or more years of relevant Information Technology experience
Possesses working knowledge of subject matter and an interest in Networking, or Systems
Related technical expertise
Excellent written and verbal communication skills as well as detail oriented
Strong analytical thinking skills ability to work as part of team
Lifts a minimum of 25 lbs., pushes and pulls a minimum of 25 lbs. and stands a minimum of 2 hours a day

Job Responsibility

Identifies, analyzes, and solves technical problems to ensure optimal performance
Hands on within the data center doing cabling and rack and stack
Responds to customer problems and complaints
Assesses performance and makes recommendations for change based on company needs and goals
Designs monitoring tools to detect and report on system performance
Troubleshoots and provides support to users
Maintains necessary production journal and control log(s)
Maintains operation records of machine utilization, PMs and/or equipment repairs
Preforms and verifies backup procedures for related solutions as per defined policies and procedures
Other duties and/or projects as assigned

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan
free online training

Fulltime

IT Operations Analyst

We’re seeking an IT Operations Analyst to join our Business Technology (BizTech)...

Location

India , Bengaluru

Salary:

Not provided

Harvey

Expiration Date

Until further notice

Requirements

Minimum 2+ years of IT support experience in a fast-paced startup or tech environment
Strong troubleshooting skills with macOS, Windows, and mobile devices (iOS/Android)
Experience with Google Workspace, Okta (SSO/MFA), Slack, and other SaaS tools
A strong customer service mindset—friendly, patient, and proactive—with a relentless focus on quality of experience
Familiarity with basic networking concepts (Wi-Fi, VPNs, firewalls, IP troubleshooting)
Strong communication and stakeholder management skills, especially with non-technical teams
Ability to thrive in a fast-paced, high-growth, and global environment

Job Responsibility

Create a great employee experience through hands-on IT support for employees in our Bengaluru office
Support onboarding and offboarding, including provisioning/deprovisioning accounts and setting up new hire equipment
Troubleshoot employee problems with applications, laptops, access, peripherals, printers, video conferencing, and networking issues
Assist with meeting room tech and corporate events to ensure smooth hybrid meetings and high-quality A/V experiences
Manage user accounts, access, and security settings across Okta, Google Workspace, Slack, and other SaaS tools
Maintain IT asset inventory and coordinate hardware repairs, upgrades, and procurement
Assist with basic security best practices and help enforce IT policies
Collaborate with the IT team on automation, documentation, and process improvements
Identify and track recurring problems and their root causes, working with system owners to solve them permanently

Fulltime

IT Operations Analyst

We are looking for an IT Operations Analyst to provide day-to-day application an...

Location

United States , Las Vegas

Salary:

Not provided

Technologent

Expiration Date

Until further notice

Requirements

2–4 years of experience in IT operations, application support, or systems support roles
Hands-on troubleshooting experience with enterprise applications or endpoint devices
Familiarity with ITSM / ticketing systems (e.g., ServiceNow or similar)
Strong communication and documentation skills
Ability to work in a fast-paced, queue-driven support environment

Job Responsibility

Manage and triage incoming incidents and service requests through a ticketing system
Provide first- and second-level support for applications and endpoint devices across on-prem and cloud environments
Troubleshoot product and application issues and document resolution steps and outcomes
Coordinate with vendor partners and internal IT teams to escalate and resolve complex issues
Follow established runbooks and support procedures to ensure consistent service delivery
Maintain clear documentation of incidents, root causes, and resolution actions
Support system validation and testing activities related to upgrades or changes

IT Operations Centre Analyst (ITOC)

Being part of Air Canada is to become part of an iconic Canadian symbol, recentl...

Location

Canada , Toronto

Salary:

Not provided

Air Canada

Expiration Date

Until further notice

Requirements

A relevant University degree/technical certification, and/or relevant experience commensurate to the role
3-5 years’ experience in an enterprise IT environment or global NOC
At least 3-5 years of experience in the following: IT Monitoring tools such as Dynatrace, Splunk , Glassbox etc. IT Major Incidents, ITIL process concepts and execution (Incident Management, Problem Management, and Change Management), ITSM tools and processes, and in an operational technical role under application, infrastructure or network operations support or as a senior team member in a related service
Recent Certifications in a related domain such as CCNA, MSCE, AWS, CSP, ITIL, etc.
Ability to work effectively under pressure and in rapidly changing environments or uncertain conditions
Ability to work cooperatively with others on a team and to communicate (verbally and in writing) effectively with all levels of the organization
Demonstrates concern for satisfying one’s external and/or internal customers
Anticipates the implications and consequences of situations and takes appropriate action to be prepared for possible contingencies
Excellent organizational and troubleshooting skills and a passion for Service Improvement
Demonstrate punctuality and dependability to support overall team success in a fast-paced environment

Job Responsibility

Act as an initial escalation point for the service desk and other Air Canada IT teams as they identify issues regarding our technology environment
Effectively escalate service impacting issues to the correct teams and collaborate to ensure the issue is resolved as soon as possible. Preliminary troubleshooting before escalating is required. Proactively respond to alerts by performing correctional tasks to remediate issues and prevent larger issues from occurring
Act as a coordinator for the on-duty Major Incident owner including organizing communications and tracking troubleshooting actions in the event of a major incident
Provide daily support for the extended IT support teams by performing documented operational procedures that will optimize the systems environment
Ensure monitoring tools are tweaked and configured properly to effectively receive proactive alerts
Work closely with the IT service management team to identify reoccurring problems within the technical systems and work towards resolution and/or documented procedures to mitigate
Work with ITOC BA’s, automation analysts and the extended IT team to expand the ITOC portfolio of services through documenting design, standard operating procedures and other opportunities to provide value
Make recommendations for Service Improvement Plans and ensure actions are followed through to completion in a timely manner
Work with internal and third-party teams to ensure actions are taken and completed to protect and improve services
Provide assistance to cyber defence teams regarding IT certificate management

Fulltime

Senior IT Security Operations Analyst

This will support the IT Security Operations Team through Incident Response and ...

Location

Philippines , Manila

Salary:

Not provided

Aurecon Group

Expiration Date

Until further notice

Requirements

Over 4 years of experience in Cyber Security or similar role
Incident Response experience is a must
Certification as an Incident Handling/ Response Professional, Digital Forensics Professional, Ethical Hacker is a plus
Strong sense of responsibility, flexibility, and adaptability to varying request
Demonstrate excellent time management and organizational skills

Job Responsibility

Perform Incident Response activities to manage and mitigate cyber threats
Perform first level Digital Forensics to discover and preserve evidence and artifacts
Assist to enhance threat hunting with DFIR gathered intelligence
Assist to Monitor new and emerging threat actors and techniques through threat intelligence, and DIFR gathered intelligence
Support the IT Security Operations Team through Incident Response and Forensics

What we offer

Flexibility - balance what matters most to you
Wellbeing - we priorities your health
Recognition - your impact matters
Family - support for modern families and carers
Community - give back through volunteering days
Career development - learn, lead and shape your career

Fulltime

IT Business Operations Analyst- Vendor Management/Contracts

This position is a remote, full-time role within the IT Business Office. The ana...

Location

United States

Salary:

34.90 - 52.35 USD / Hour

Advocate Health Care

Expiration Date

Until further notice

Requirements

Bachelor's Degree (or equivalent knowledge) in Computer Science
Bachelor's Degree (or equivalent knowledge) in Information Technology
Bachelor's Degree (or equivalent knowledge) in Business
Typically requires 3 years of experience in a Computer Science, Information Technology or Business Administration related field
Broad understanding of IT software licensing
Working knowledge of software asset management
Excellent written and verbal communication skills
Ability to handle sensitive issues, confidential agreements, keen political acumen
Strong attention to detail
Procurement and technology business knowledge including robust understanding of contract terms and contract execution

Job Responsibility

Assist in the coordination of contracts with the Business requestor, Finance and relevant Technology Services Personnel to development the contract business terms
Assist with HIT Department Budget preparation and information gathering process
Ensure contractual Service Level Agreements (SLAs) are adhered to
Maintenance and tracking of all contract issues from initiation to resolution with proper documentation
Provide input to evaluation, selection, and contract negotiations for acquisitions
Provides input and maintains a licensing reporting system, and reviews and audits information to ensure proper licensing is maintained
Prepare and manage annual category, sub category and IT supplier level investments for products and services for reporting and inputs into IT budgeting and strategic planning process
Improve IT spend management by evaluating spend to determine if IT is using other than preferred vendors and communicating with business to promote benefits of using preferred vendors
Performing periodic audits of invoices to ensure vendor is charging negotiated contract prices or quotes, work with accounts payable team to assist in invoice reconciliation issues
Coordinate and process IT equipment and supply orders and deliveries with designated vendors

What we offer

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
Opportunity for annual increases based on performance
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions

Fulltime

Global Operations Center - IT and Data analyst

Collaborates throughout a defined stakeholder network (usually within same depar...

Location

Taiwan , Taichung

Salary:

Not provided

ASML

Expiration Date

Until further notice

Requirements

University degree in Information technology, Engineering, Industrial Engineering, Operations, Supply Chain Management or Business Administration
Bachelor degree with no/limited experience
Professional knowledge of theory and practices of operations, data analytics, business management
Able to master coding well
Data Analysis Fundamentals
SQL (Structured Query Language)
Spreadsheets
Data Visualization Tools
Programming
Data Cleaning & Preparation

Job Responsibility

Collaborates throughout a defined stakeholder network to execute business engineering processes and analyze data to identify process improvements
Coordinates the consolidation of data sources/input critical to report creation or management reviews
Focuses on assignments
gets clearly defined tasks from own manager, stakeholders or a senior business engineer in the implementation of business engineering processes, improvement projects or analytics reports
Works under supervision
Managing the health and operational excellence of GOC's dashboards
Handling all the data execution in the background via collaboration with central teams
Resource Management
Performance Management
Business Intelligence & Analytics Reporting

Fulltime

Operations Analyst – System Operations

The Operations Analyst – System Operations provides technical and functional rep...

Location

United States , Tucker

Salary:

65200.00 - 135200.00 USD / Year

Georgia System Operations

Expiration Date

Until further notice

Requirements

Bachelor's degree in Business, Computer Science, Information Systems, Engineering, or a related field
Strong knowledge of Microsoft Office applications
Power/Electric Utility industry experience not required but beneficial
Strong background in energy systems, utility data analytics, or SCADA integration is highly preferred
BESCA Certification Required - Bulk Electric System Cyber Authorized
Proficiency in project management, and business process/reporting improvement
Strong Experience with Microsoft Office Suite
Familiar with project management tools, documentation standards, and reporting practices
In-depth understanding of data and program security best practices
Hands-on experience with security tools and compliance requirements

Job Responsibility

Governance, Compliance & Policy Leadership (30%): Reporting in support of safe, reliable and regulatory compliant system operations
Leading the development and maintenance of critical operational policies and documents
Providing training to Associates and Members
Ensuring work products meet NERC/FERC or internal standards
Operational Systems & Data Integrity (20%): Ensuring the source of truth is accurate
Research, development, testing, and ongoing administration of systems that support library and documentation science for Systems Operations/Power Delivery
Resource Coordination & Real-Time Support (15%): Coordinating and directing the necessary human and technical resources to address immediate operational reporting needs, reporting requirements, and compliance activities
Project Management & Performance Monitoring (20%): Monitoring processes, supporting operational reporting readiness, and managing projects from inception to completion
Interacting with management/executive levels regarding project status and operational health
Strategic Analysis & Administrative Leadership (15%): Performing event analysis, interacting with leaders/executives on results, and serving as a functional backup for leadership

What we offer

Comprehensive medical, dental, and vision coverage
Strong retirement program
Career development
Flexible work schedules
Focus on wellness

Fulltime

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