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We are currently looking for a motivated IT Operations Analyst to join our team! As an IT Operations Analyst, you will be the face of local and remote tech support, ensuring our regional infrastructure runs flawlessly.
Job Responsibility
Provide 2nd level IT support to onsite and remote end-users
Use basic analysis techniques to resolve incidents and assist with root-cause analysis
Utilize remote control software (Bomgar) while also being available for onsite walk-in assistance
Use strong communication skills during regular interactions with IT users
Work closely with project team members, support functions, external partners, and vendors
Conform to ITIL processes, ensure efficient incident resolution, and maintain proper system logging
Execute hardware and software change requests and install/maintain local infrastructure as needed
Requirements
At least 2 years of IT experience in a technical customer support role
Solid familiarity with: Windows 11 & MS O365
Mobile Phone Support (Android & iOS)
Remote Software (Bomgar)
Local Client Configurations (MS Intune, SAP GUI)
VPN, remote, and wireless connectivity maintenance
Incident Management tools (ServiceNow preferred)
Exceptional, customer-service-based mindset with strong problem-solving skills
A degree in Computer Sciences or Informatics is preferred, but experience is highly valued over a formal degree