IT Operational Support Analyst Job at The Emerald Group Ltd, Search and Selection (London/Essex)

Senior Support Operations Analyst

As a Senior Support Operations Analyst, you'll be the technical architect behind...

Location

United States

Salary:

111220.00 - 133422.00 USD / Year

Babylist

Expiration Date

Until further notice

Requirements

7+ years in Customer Support Operations, Business Intelligence/Analytics, or similar roles in high-growth, customer-facing environments
Strong analytical skills and operational instincts, with a track record of designing scalable processes that improve agent performance and user experience
Advanced SQL proficiency with experience writing complex queries, joins, and building data models for customer support analytics
3+ years hands-on experience with Zendesk (or Salesforce Service Cloud), including building automation, workflows, triggers, and API integrations
Proven track record implementing and optimizing AI chatbot platforms such as Sierra, Decagon, Forethought, Ada, or similar enterprise solutions
Expert-level proficiency building dashboards and reports in Sigma, Tableau, or PowerBI—able to work independently with minimal technical support
Experience integrating data across multiple systems and working with APIs
Experienced in building and maintaining reporting and performance analysis, including CSAT, cost per contact, and ROI-focused metrics
Proven ability to lead end-to-end change management for major tool rollouts and workflow changes, including stakeholder communication, training development, adoption tracking, and post-launch support
Familiar with AI support technologies and their practical integration into support systems (chatbots, knowledge base platforms)

Job Responsibility

Ensure high accuracy visibility into support performance through scalable tools (like dashboards) and internal reporting systems
Identify and work with our tech team to drive system improvements across the CS Tech stack (Zendesk, chatbots, phones platform)
Work cross-functionally with engineering, product, supply chain, and offshore support teams to identify root causes of user frustration and implement solutions
Partner with CS leadership to identify trends and key issues within our reporting frameworks and take active role in resolution
Support regular reporting cadences (weekly, monthly, quarterly), with summaries that guide cross-functional decisions
Surface actionable insights from data to support empathetic, user-centered decision-making and analyze trends across channels and issue types, supporting data-driven improvements to the support model
Drive adoption of AI-enabled workflows that reduce handle time and enhance support quality
Own and evolve self-service content, tools, and AI integrations such as Copilots and knowledge bases
Maintain ownership of CS-tools and vendor relationships, ensuring we operate on a modern, AI-enabled stack that supports scale, agent effectiveness, and automation—while optimizing for quality, usability, and value
Identify inefficiencies and recommend solutions that improve agent effectiveness and reduce user friction

What we offer

Competitive salary with equity and bonus opportunities
Company-paid medical, dental, and vision insurance
Retirement savings plan with company matching and flexible spending accounts
Generous paid parental leave and PTO
Remote work stipend to set up your office
Perks for physical, mental, and emotional health, parenting, childcare, and financial planning

Fulltime

IT System Analyst - Operations Support

The IT System Analyst – Operation Support will play a pivotal role in ensuring t...

Location

United States , Richmond

Salary:

74600.00 - 112000.00 USD / Year

Belden, Inc

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Computer Science, Information Systems, Supply Chain, or a related field
or equivalent experience
Minimum of 5 years’ experience supporting warehouse and transportation management systems in a fast-paced operational environment
Demonstrated experience working with Infor WMS Provia, Oracle Transportation Management (OTM), e2Open Parcel (formerly Flagship), and Prisma Global Trade or equivalent
Proficient in SQL for data queries, troubleshooting, and report generation
Advanced Excel skills, including knowledge of complex formulas and data manipulation techniques, are highly desirable
Strong analytical and problem-solving skills with the ability to work independently and as part of a team
Ability to manage multiple priorities in a dynamic environment with close attention to detail
Experience with providing evidence for annual SOX audits

Job Responsibility

Provide frontline technical support for warehouse management systems (WMS) and transportation management systems (TMS), including Infor WMS Provia, Oracle Transportation Management (OTM), e2Open Parcel (formerly Flagship), Fedex Ship Manager Server, and Prisma Global Trade (integration support from ERP)
Serve as the primary point of contact for end users, diagnosing and resolving incidents, service requests, and system-related issues in a timely and professional manner
Monitor system performance and proactively identify opportunities for process improvement, troubleshooting recurring issues and implementing solutions and perform root-cause analysis for critical incidents and support after-action reviews to prevent future occurrences
Collaborate with IT and operations teams to support deployments, upgrades, integrations, and configuration changes for WMS/TMS platforms
Assist in data extraction, reporting, and analytics by leveraging SQL and advanced Excel functionalities

What we offer

health/dental/vision
long term/short term disability
life insurance
HSA/FSA
matching retirement plans
paid vacation
parental leave
employee stock purchase plan
paid leave for volunteer work in your community
training opportunities

Fulltime

Operations Support Analyst

The Operations Support Analyst will be responsible for operational and travel su...

Location

United States , New York

Salary:

90000.00 - 110000.00 USD / Year

Arrow Search Partners

Expiration Date

Until further notice

Requirements

Bachelor’s degree required
6-10 years of related experience required
Experience with SAP Concur Travel and Expense Management software
Ability to understand general accounts payable functions and reconciling expense reports
Experience with T&E policies

Job Responsibility

Provide full-cycle administrative and accounting support associated with employee travel requests and expense reimbursement across multiple entities
Book complex travel arrangements in Concur for employee’s
Coordinate logistics for conferences, events, and memberships including processing invoices and tracking expenses
Analyze data and obtain missing information and receipts and investigate expenses with discrepancies
Coordinate and assist with data clean-ups and conduct data audits
Assist in keeping all department functions and processes aligned with standard accounting practices and internal controls
Assist with general administrative duties and ad-hoc projects

Fulltime

Business Process Analyst Operations Support Intern

The Business Process Analyst plays a critical role in ensuring the efficiency an...

Location

Costa Rica , Heredia

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

University Students pursuing a degree in business or information technology
Bachelor's degree in business, information technology, or a related field
At least some experience in business process analysis or IT service management
Strong understanding of ITIL best practices and their application in a managed services environment
Excellent analytical, problem-solving, and process mapping skills
Strong communication and interpersonal skills
Experience in gathering and documenting business requirements
Proficiency in using process modeling and documentation tools
Knowledge of IT service management tools (e.g., ServiceNow, BMC Remedy) is a plus
Self-motivated and proactive with a strong work ethic

Job Responsibility

Conduct in-depth analysis of current IT service management processes, identifying bottlenecks, inefficiencies, and areas for improvement
Develop and implement process improvement initiatives based on ITIL best practices
Collaborate with stakeholders to gather requirements, document processes, and create process maps and workflows
Ensure adherence to ITIL best practices in all service management processes
Assist in the implementation and maintenance of ITIL processes including incident management, problem management, change management, and service request management
Monitor process performance through key performance indicators (KPIs) and service level agreements (SLAs)
Provide regular reports to management
Work closely with cross-functional teams to understand business needs and translate them into actionable process improvements
Facilitate communication and collaboration between different teams
Provide training and support to staff on new processes and ITIL best practices

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing

Fulltime

HR Operations Support Analyst

HR Connect NAM Inquiry Management Specialist is an entry-level position responsi...

Location

Costa Rica , Heredia

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Previous relevant experience preferred
Proficient in Microsoft Office
Proven organization and time management skills
Demonstrated problem-solving and decision-making skills
Consistently demonstrates clear and concise written and verbal communication skills
Intermediate / High English level (writing and spoken)
Experience in customer service
Knowledge in Workday (desirable)
Knowledge in HR

Job Responsibility

Support case inquiry management team with case, live agent support and phone (Contact Center)
Serves as the instructor to our customer on the systems and self service options available for employees and managers
Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

What we offer

Best-in-class benefits
Equal opportunity employer

Fulltime

Operations and Production Support Technical Analyst

The Operations and Production Support Technical Analyst will be monitoring produ...

Location

United States , Torrance

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

JAVA 8, 11, 17
Spring Boot
MSSQL
PGSQL
DB2
RedHat OCP
Linux
Windows IIS
AWS Native Services like S3, Lambda and CloudWatch
5+ years of experience in Operational and technical support roles

Job Responsibility

Monitoring production systems
Troubleshooting issues related to applications, databases and infrastructure
Participate/contribute in root cause analysis
Support technical work to ensure customer issues are resolved within the Service Level Agreement
Work closely with service partner to achieve group goals and customer satisfaction
Collaborate closely with other DSD teams
Provide training to guide team members on system functionalities and support processes

What we offer

Medical
vision
dental
life and disability insurance
Eligibility to enroll in company 401(k) plan

Fulltime

Operations Analyst

Barbaricum is currently seeking a proficient Operations Analyst to join our dyna...

Location

United States , Fort Belvoir

Salary:

Not provided

Barbaricum

Expiration Date

Until further notice

Requirements

Active DoD Secret Clearance
Associate’s degree and 5+ years of relevant experience OR High School Diploma and 7+ years of relevant experience

Job Responsibility

Support organizational-level operations and information with higher headquarters, subordinate organizations, and external stakeholders
Manage taskers and staffing packets
Develop and publish organizational-level operations functional policies and procedures, orders, Letters of instruction, other directives, and communications (EXSUMs, Information Papers, Briefings, Reports, etc.)
Control manage and schedule organizational resources (conference rooms, calendars, etc.)
Plan, resource and support organizational events (command and staff meetings, town halls, ceremonies, etc.)
Archive Operations functional documents and information
Represent operations functional leadership at meetings and conferences
and plan and manage facility requirements
Depending on placement in organization may be required to support special requirements (FOIA, International Program, Government Vehicle Driver, Safety, Security etc.)
See performance requirements for PEO Headquarters and Program Management Offices for specific information

Senior Operations Analyst

Barbaricum is currently seeking a proficient Senior Operations Analyst to join o...

Location

United States , Fort Belvoir

Salary:

Not provided

Barbaricum

Expiration Date

Until further notice

Requirements

Active DoD Secret Clearance
Master’s degree and 8+ years of relevant experience OR Associates Degree and 12 years of relevant experience

Job Responsibility

Directs and controls activities to ensure that technical requirements are met, interfaces with Senior management
Support organizational-level operations and information with higher headquarters, subordinate organizations, and external stakeholders
Manage taskers and staffing packets
Develop and publish organizational-level operations functional policies and procedures, orders, Letters of instruction, other directives, and communications (EXSUMs, Information Papers, Briefings, Reports, etc.)
Control manage and schedule organizational resources (conference rooms, calendars, etc.)
Plan, resource and support organizational events (command and staff meetings, town halls, ceremonies, etc.)
Archive Operations functional documents and information
Represent operations functional leadership at meetings and conferences
and plan and manage facility requirements
Depending on placement in organization, may be required to support special requirements (FOIA, International Program, Government Vehicle Driver, Safety, Security etc.)

IT Operational Support Analyst

The Emerald Group Ltd, Search and Selection

Location:
United Kingdom , London/Essex

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 17, 2026

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February 17, 2026