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The Operation Center Specialist is responsible for monitoring and maintaining the health and performance of our IT systems and batch processing jobs. This role is crucial in ensuring the smooth operation of our IT infrastructure and applications, and the timely execution of critical business processes.
Job Responsibility:
System Monitoring: Proactively monitor system performance and availability metrics
Identify and troubleshoot system anomalies and performance bottlenecks
Respond to system alerts and alarms in a timely and efficient manner
Escalate critical issues to appropriate technical teams
Batch Processing: Schedule, monitor, and troubleshoot batch jobs
Ensure the timely and accurate execution of batch processes
Investigate and resolve batch job failures
Incident Management: Document and track incidents in accordance with established procedures
Ensure the engagement of all required teams to resolve incidents
Requirements:
Good understanding of IT infrastructure components (servers, networks, databases)
Excellent problem-solving and troubleshooting skills
Strong attention to detail
Ability to work independently and in a team environment
Strong communication skills, both written and verbal, with a good level of fluency in English
Full availability to work in shifts, including nights, weekends and public holidays
Applicants must be Swiss residents
Nice to have:
Experience with system monitoring tools (e.g. PagerDuty, NetCool, Grafana)
Knowledge of batch processing concepts and tools (e.g. Zena)
Experience with ITIL frameworks
Knowledge of cloud technologies
What we offer:
Annual bonus
Flexible working
Instant recognition scheme
Access to Udemy for professional and personal learning