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IT Officer

United Kingdom, Oxford 32000.00 - 38000.00 GBP / Year · Job Posted January 09, 2026
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Job Description

You’ll join a small, collaborative team where everyone contributes across the full spectrum of support. With responsibilities ranging from first-line queries to advanced troubleshooting, this role is ideal for someone who enjoys variety and problem-solving at all levels. While support is the core function, you’ll also have opportunities to learn and grow through exposure to new technologies and involvement in project work.

Job Responsibility

  • First-line queries to advanced troubleshooting
  • Problem-solving at all levels
  • Exposure to new technologies
  • Involvement in project work

Requirements

  • Excellent face-to-face customer service skills
  • Extensive practical knowledge of Windows desktop operating systems (primarily Windows 11)
  • Proven problem-solving and troubleshooting ability
  • Solid understanding of workstation hardware
  • Working knowledge of mobile operating systems (Android and iOS)
  • Basic understanding of networking concepts and equipment
  • Ability to produce clear and accurate documentation
  • Basic knowledge of Active Directory Domain Services (AD-DS) principles (e.g. user authentication, group policies, organisational units)

Nice to have

  • Hands-on experience administering Active Directory Domain Services (AD-DS) in a production environment
  • Familiarity with audio-visual equipment
  • Familiarity with macOS
  • Awareness of IT security concepts
  • Familiarity with virtualisation technologies
  • Familiarity with print management solutions
  • Understanding of software and hardware asset management principles
  • Basic knowledge of SharePoint Online

What we offer

  • Excellent Pension scheme (18%)
  • Free access to 44 colleges in Oxford including Botanic Gardens
  • Free lunch provided (when kitchen is open)
  • Free access to on-site gym
  • Learning & development

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