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You’ll join a small, collaborative team where everyone contributes across the full spectrum of support. With responsibilities ranging from first-line queries to advanced troubleshooting, this role is ideal for someone who enjoys variety and problem-solving at all levels. While support is the core function, you’ll also have opportunities to learn and grow through exposure to new technologies and involvement in project work.
Job Responsibility:
First-line queries to advanced troubleshooting
Problem-solving at all levels
Exposure to new technologies
Involvement in project work
Requirements:
Excellent face-to-face customer service skills
Extensive practical knowledge of Windows desktop operating systems (primarily Windows 11)
Proven problem-solving and troubleshooting ability
Solid understanding of workstation hardware
Working knowledge of mobile operating systems (Android and iOS)
Basic understanding of networking concepts and equipment
Ability to produce clear and accurate documentation
Basic knowledge of Active Directory Domain Services (AD-DS) principles (e.g. user authentication, group policies, organisational units)
Nice to have:
Hands-on experience administering Active Directory Domain Services (AD-DS) in a production environment
Familiarity with audio-visual equipment
Familiarity with macOS
Awareness of IT security concepts
Familiarity with virtualisation technologies
Familiarity with print management solutions
Understanding of software and hardware asset management principles
Basic knowledge of SharePoint Online
What we offer:
Excellent Pension scheme (18%)
Free access to 44 colleges in Oxford including Botanic Gardens