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SimpliSafe Logo SimpliSafe · IT - Administration

IT Network Engineer II

United States, Richmond 99000.00 - 110000.00 USD / Year · Job Posted December 23, 2025
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Job Description

Support and maintain SimpliSafe’s enterprise network infrastructure, ensuring secure, reliable connectivity across offices and remote users — critical to keeping our 24/7/365 Richmond operations up and running. Troubleshoot and resolve complex network issues while partnering with IT, InfoSec, and business teams to deliver scalable, resilient solutions. Enhance and safeguard network performance by monitoring availability, documenting configurations, and applying best practices to maintain business continuity.

Job Responsibility

  • Deploying, configuring, and supporting enterprise network technologies: Palo Alto firewalls, Cisco switches, Meraki wireless access points, Palo Alto Panorama SD-WAN, GlobalProtect VPN, and ZScaler
  • Collaborating with Information Security and Infrastructure teams to implement firewall rules, segmentation, and secure networking policies
  • Troubleshooting connectivity issues across LAN, WLAN, WAN, VPN, and cloud-connected environments
  • Performing routine upgrades, patching, and lifecycle management of network hardware and software
  • Supporting business continuity and disaster recovery testing through redundant network design and uptime planning
  • Monitoring network performance, availability, and capacity, and addressing issues proactively to ensure uninterrupted 24/7 site operations
  • Maintaining accurate technical documentation, topology diagrams, and runbooks
  • Partnering cross-functionally to deliver new network solutions that enable scalability, security, and performance

Requirements

  • Up to 4 years of hands-on experience in enterprise network engineering roles
  • Demonstrated experience with Palo Alto firewalls, Cisco switches, Meraki wireless, Palo Alto Panorama SD-WAN, GlobalProtect VPN, and ZScaler
  • Strong understanding of TCP/IP, routing, switching, wireless, and VPN technologies
  • Familiarity with network monitoring and management tools (e.g., SolarWinds, Panorama, or equivalent)
  • Strong troubleshooting and analytical skills with proven ability to resolve performance and security issues
  • Excellent documentation and communication skills, with the ability to clearly explain technical concepts
  • Ability to work primarily on-site in Richmond, VA, with some flexibility for remote work when business needs allow
  • Collaborative mindset and ability to partner effectively across IT, InfoSec, and business teams
  • Will participate in an on-call rotation to support critical network incidents outside of standard hours

Nice to have

  • Palo Alto PCNSE, Cisco CCNP, or equivalent professional certification
  • Experience implementing Zero Trust architectures or secure web gateways (ZScaler or similar)
  • Exposure to cloud networking (AWS, Azure, or GCP) and hybrid network designs
  • Familiarity with automation or scripting (Python, Ansible, Terraform) for network tasks
  • Experience with enterprise monitoring, logging, and SIEM platforms
  • Understanding of ITIL processes and best practices in change management

What we offer

  • A mission- and values-driven culture and a safe, inclusive environment where you can build, grow and thrive
  • A comprehensive total rewards package that supports your wellness and provides security for SimpliSafers and their families
  • Free SimpliSafe system and professional monitoring for your home
  • Employee Resource Groups (ERGs) that bring people together, give opportunities to network, mentor and develop, and advocate for change
  • Participation in our annual bonus program, equity, and other forms of compensation, in addition to a full range of medical, retirement, and lifestyle benefits
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