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IT Monitoring & Observability Engineer

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Robert Half

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Location:
United States , Washington, DC

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

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Job Description:

We are seeking an experienced IT Monitoring & Observability Engineer to support enterprise monitoring, performance, and availability across a complex IT environment. This role is responsible for managing and optimizing a unified monitoring and event management platform, driving actionable insights, improving alert quality, and supporting 24x7 operations.

Job Responsibility:

  • Support and manage a unified Configuration Management Database (CMDB), ensuring accuracy and standardization
  • Collect, aggregate, and analyze monitoring and performance data to support ITIL processes including: Configuration, Event, Capacity, Availability, Demand, Incident and Problem Management
  • Assess, tune, and optimize monitoring capabilities to deliver accurate, actionable alerts for 24x7 operations teams
  • Design, create, and maintain intuitive dashboards showing real‑time and historical service health and performance
  • Configure, maintain, and optimize monitoring dashboards across diverse infrastructure components
  • Deploy, manage, and update Management Packs, connectors, and monitoring policies
  • Perform event correlation, suppression, and filtering to reduce alert noise and improve incident triage
  • Integrate data from third‑party monitoring tools into a centralized event console
  • Conduct proactive performance and availability monitoring, identify root causes, and implement preventive measures
  • Support continuous improvement of monitoring strategy, tooling, and operational effectiveness

Requirements:

  • Minimum of 7 years of relevant experience in IT monitoring, observability, or infrastructure operations
  • Hands‑on experience with OpenText Operations Bridge (OBM) and related tools including: Operations Bridge Manager, SiteScope, AI Operations Management, Optic
  • Extensive knowledge of multi‑vendor server operating systems
  • Direct experience with monitoring protocols such as SNMP and WMI
  • Scripting experience using PowerShell, VBScript, and/or other scripting languages
  • Experience managing monitoring environments with: 250+ hosts and/or 3,000+ sensors
  • Experience with additional monitoring platforms such as: Zenoss, PRTG, Zabbix, Nagios
  • Strong background monitoring: Servers, Storage, Databases, Networks, Applications
  • Proven ability to engineer monitoring solutions and provide technical leadership

Nice to have:

  • Experience supporting 24x7 operations environments
  • Experience acting as a technical lead during major incidents or service outages
  • Systems administration experience with Windows and/or Linux
  • Advanced scripting and automation expertise
  • Experience integrating monitoring tools with ServiceNow
  • Experience automating alert‑to‑ticket workflows
  • Strong understanding of ITIL and ITSM concepts including monitoring, capacity, availability, and demand management
  • ITIL certification (Foundation or higher) strongly preferred
  • Experience producing executive‑level dashboards and performance reports
  • Experience with data visualization and computational tools
What we offer:
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan
  • free online training

Additional Information:

Job Posted:
March 21, 2026

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