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The IT Monitoring & Event Management Engineer will play a vital role in managing event processes across IT infrastructure components. This position requires a bachelor's degree in a relevant field and a minimum of 5 years of experience in IT Infrastructure Operations. The ideal candidate will have strong knowledge of the ITIL framework and hands-on experience with monitoring tools like Splunk and Dynatrace. Excellent communication skills and an analytical mindset are essential for success in this role.
Job Responsibility:
Manage and operate the Event Management process across IT infrastructure components, ensuring timely detection, logging, and response to system-generated events
Collaborate with monitoring teams to configure and optimize event detection tools and thresholds
Classify and prioritize events based on impact and urgency, triggering appropriate workflows (e.g., incident, problem, or change management)
Ensure integration of event data with service management platforms (e.g., ServiceNow, HP SMT)
Analyze event trends to identify potential service degradations or failures before they occur
Maintain documentation and continuously improve event management procedures in alignment with ITIL standards
Provide regular reporting on event volumes, types, and resolution metrics to support operational transparency and decision-making
Work closely with infrastructure, application, and support teams to ensure event-driven actions are timely and effective
Requirements:
Bachelor's degree in Computer Science, Software Engineering, Cybersecurity, or related field
Minimum 5–10 years in a similar role
Solid experience in IT Infrastructure Operations, preferably in enterprise environments
Strong understanding of the ITIL framework, especially Event Management, Incident Management, and Monitoring & Reporting
Hands-on experience with monitoring and event management tools (e.g., Splunk, Dynatrace, SolarWinds, Zabbix)
Ability to interpret technical data and correlate events across systems to identify root causes and service impacts
Excellent communication and coordination skills, with a proactive and analytical mindset
ITIL Foundation certification (required)
Excellent command of both spoken and written English
Nice to have:
Familiarity with cloud platforms (AWS, Azure, GCP) and hybrid infrastructure environments is advantageous
ITIL Intermediate or Expert level certifications are a plus
What we offer:
Smooth integration and a supportive mentor
Choose from Remote, Hybrid or Office work opportunities
Different working hours to suit your needs
Sponsored certifications, trainings and top e-learning platforms
Private Health Insurance
Individual coaching sessions or accredited Coaching School