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IT Monitoring & Event Management Engineer

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NTT DATA

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Location:
Romania , Cluj

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

The IT Monitoring & Event Management Engineer will play a vital role in managing event processes across IT infrastructure components. This position requires a bachelor's degree in a relevant field and a minimum of 5 years of experience in IT Infrastructure Operations. The ideal candidate will have strong knowledge of the ITIL framework and hands-on experience with monitoring tools like Splunk and Dynatrace. Excellent communication skills and an analytical mindset are essential for success in this role.

Job Responsibility:

  • Manage and operate the Event Management process across IT infrastructure components, ensuring timely detection, logging, and response to system-generated events
  • Collaborate with monitoring teams to configure and optimize event detection tools and thresholds
  • Classify and prioritize events based on impact and urgency, triggering appropriate workflows (e.g., incident, problem, or change management)
  • Ensure integration of event data with service management platforms (e.g., ServiceNow, HP SMT)
  • Analyze event trends to identify potential service degradations or failures before they occur
  • Maintain documentation and continuously improve event management procedures in alignment with ITIL standards
  • Provide regular reporting on event volumes, types, and resolution metrics to support operational transparency and decision-making
  • Work closely with infrastructure, application, and support teams to ensure event-driven actions are timely and effective

Requirements:

  • Bachelor's degree in Computer Science, Software Engineering, Cybersecurity, or related field
  • Minimum 5–10 years in a similar role
  • Solid experience in IT Infrastructure Operations, preferably in enterprise environments
  • Strong understanding of the ITIL framework, especially Event Management, Incident Management, and Monitoring & Reporting
  • Hands-on experience with monitoring and event management tools (e.g., Splunk, Dynatrace, SolarWinds, Zabbix)
  • Ability to interpret technical data and correlate events across systems to identify root causes and service impacts
  • Excellent communication and coordination skills, with a proactive and analytical mindset
  • ITIL Foundation certification (required)
  • Excellent command of both spoken and written English

Nice to have:

  • Familiarity with cloud platforms (AWS, Azure, GCP) and hybrid infrastructure environments is advantageous
  • ITIL Intermediate or Expert level certifications are a plus
What we offer:
  • Smooth integration and a supportive mentor
  • Choose from Remote, Hybrid or Office work opportunities
  • Different working hours to suit your needs
  • Sponsored certifications, trainings and top e-learning platforms
  • Private Health Insurance
  • Individual coaching sessions or accredited Coaching School
  • Epic parties or themed events

Additional Information:

Job Posted:
January 24, 2026

Work Type:
Remote work
Job Link Share:

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