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IT Media Support Technician

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Scholars' Education Trust

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Location:
United Kingdom , Hemel Hempstead

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Longdean School are looking to recruit a first line IT Support Technician, we are looking for a problem-solving ethos and a desire to learn. This position is an ideal first step into a career in IT. We believe that the person is more important than their experience. If you feel that you don’t match every point of required experience or knowledge but are ready to step up and learn, we welcome your application.

Job Responsibility:

  • Troubleshooting and resolving IT issues for staff & students
  • Hardware/software/printer issues – PCs, iMacs and iPads
  • Work reported issues/requests via tickets in a Helpdesk system
  • Supporting student & staff iPads via Microsoft Intune
  • Support & maintain classroom technologies
  • Occasional installation of software
  • Support school events requiring AV Support
  • Prioritise Teaching & Learning requirements
  • Build relationships with staff

Requirements:

  • Troubleshooting and resolving IT issues for staff & students
  • Hardware/software/printer issues – PCs, iMacs and iPads
  • Work reported issues/requests via tickets in a Helpdesk system
  • Supporting student & staff iPads via Microsoft Intune
  • Support & maintain classroom technologies, e.g. projectors, PCs, interactive screens
  • Occasional installation of software on specific PCs
  • Support school events that require AV Support in the school hall
  • Prioritise the Teaching & Learning requirements of the school
  • Build relationships with staff and understand their requirements

Nice to have:

Desire to learn

What we offer:
  • Annual cross trust conference
  • Access to Employee Assistance Programme from day one
  • Access to Wellbeing Programme after 2 years
  • Tax-efficient cycle-to-work scheme
  • Free eye test every 2 years
  • Free annual flu vaccination
  • Free parking
  • Holidays not restricted to school holidays
  • Excellent local government pension scheme membership with employer's contribution of 21.65%

Additional Information:

Job Posted:
May 14, 2026

Expiration:
May 18, 2026

Work Type:
On-site work
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