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We are looking for an experienced IT Manager to oversee daily technology operations and provide hands-on leadership for infrastructure, systems, and end-user support in Massachusetts. This contract position is ideal for someone who can balance strategic oversight with practical technical execution while maintaining a reliable and secure environment. The role will focus on strengthening core network and systems performance, supporting business continuity, and guiding configuration standards across the organization.
Job Responsibility
Lead the administration and ongoing improvement of the IT environment, including directory services, network infrastructure, and hardware assets
Manage user access, group policies, and security permissions within Active Directory to support operational efficiency and compliance
Oversee backup processes, recovery readiness, and data protection practices to help ensure business continuity
Support, maintain, and troubleshoot Cisco-based networking equipment, connectivity issues, and related infrastructure performance
Coordinate the setup, maintenance, and lifecycle management of desktops, laptops, servers, and other computer hardware
Establish and maintain configuration management practices to promote consistency, documentation, and system reliability
Provide technical guidance to users and internal stakeholders while resolving escalated infrastructure and systems issues
Monitor the health of critical systems and recommend improvements that enhance stability, security, and overall IT service delivery
Requirements
Experience managing IT operations in a leadership capacity, preferably in an IT Manager or IT Director-level role
Strong working knowledge of Active Directory administration, including user management and policy enforcement
Hands-on experience with backup technologies and disaster recovery planning
Proficiency supporting and troubleshooting Cisco technologies in a business environment
Solid understanding of computer hardware deployment, maintenance, and troubleshooting
Experience with configuration management processes and maintaining accurate technical documentation
Ability to manage multiple priorities, solve technical problems effectively, and communicate clearly with varied stakeholders