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The Functional Information Technology (IT) Manager oversees IT infrastructure and applications for Glass Reinforcements operations in India. This role collaborates with the global IT team to manage and optimize an innovative IT environment while ensuring reliable support for business operations. Responsibilities include delivering regional IT projects on time and within budget, managing the user experience and IT services in the region, and coordinating with third-party providers to maintain ongoing IT services and projects.
Job Responsibility:
Delivery of IT services for all manufacturing operations and commercial operations in India with emphasis on the plants operating in the Taloja area
Being a teammate of the IT regional team and coordinating the delivery of IT services in the Asia-Pacific region
Operate IT processes following the guidance and direction from regional and corporate leadership teams to deliver the IT infrastructure & business applications necessary to sustain operations and grow revenues
Collaborate with the functional teams in the region including legal and commercial to ensure full compliance with local laws and regulations with the company’s IT infrastructure and application implementations and ongoing support
This responsibility also includes IT security requirements
Operate from a service first mindset to provide best in class IT services to users and ensure that IT services are rendered according to global company standards at all company sites and plants
Be curious and continually seek out and implement approved improvements to the IT services delivered to employees, customers, and suppliers
Be an SAP information technology and business process ambassador driving adoption and educating business users on the benefits of the enterprise resource planning solution regionally and for the entire company
Lead local and regional projects using project management best practices and techniques to deliver the project outcomes on time and on budget
Drive the regional execution of the IT strategy and technology roadmaps to ensure lifecycle management of all IT infrastructure and applications is properly performed
Lead, manage and leverage vendor contracts, when designated, to ensure project outcomes are delivered and/or recurring IT services are delivered to the required service level agreement
Explore and recommend artificial intelligence (AI) technologies, including generative AI and agentic AI, to drive productivity and gain a competitive advantage to IT leadership
Requirements:
Excellent communication and interpersonal skills, with the ability to effectively convey technical information to non-technical stakeholders
English language is required for collaborating with the regional and global IT teams
Minimum of 3 years of experience in IT infrastructure and application management, with a proven track record of managing complex IT environments
Required knowledge includes Microsoft digital workplace tools, hybrid computing, network design fundamentals, IT security principles, help desk operations, user support, and endpoint management
Preferred skills include practical application of information security standards, security technologies, and SAP functional and technical experience
Demonstrated proficiency in managing multiple concurrent small projects, effectively prioritizing tasks, and consistently meeting deadlines
Experience managing IT contracts and vendor collaboration is preferred
Demonstrates advanced analytical and problem-solving abilities, proficient in identifying and addressing technical challenges
Able to adjust quickly in a fast-paced, changing environment
A bachelor’s degree in computer science, information systems, equivalent work experience, or relevant professional certifications in information technology is required
PMI certification is preferred
Nice to have:
Practical application of information security standards
Security technologies
SAP functional and technical experience
Experience managing IT contracts and vendor collaboration