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Accountable for local IT operations. Lead and develop local IT team. Manage local IT infrastructure & operations in cooperation with local business functions while aligned with global standards and polices. Represents the unit towards IT.
Job Responsibility:
Act as a line manager for the local IT team
Represent the unit towards IT (single point of contact for IT) and GF IT
Act as the local platform owner in Servicenow, i.e., ensure CMDB database integrity for local assets in the central ITIL system
Ensure and participate in support & management of local IT infrastructure/operations on daily basis, according to locally agreed service times & SLAs
Ensure that local IT team has organized itself to manage incidents, changes & requests assigned to it in Servicenow and / or in other agreed support channels
Coordinate team’s tasks ensuring delivery, performance and security of local IT infrastructure/operations, aligned with global or group level policies
Collaborate closely with local Operations in the area of IT-OT
Develop, own and align local IT roadmap with global/central IT roadmaps to ensure coherent overall planning of local activities
Adhere to global guidelines and ensure close collaboration with global IT function as well as with Group IT, being an active player in both cases
Ensure computer life cycle management and general IT asset management, incl. printers, mobile phones, tablets, video conferencing equipment, handheld scanners etc
Ensure IT security & compliance according to global / group expectations & policies
Ensure IT related local communication towards the local organization when needed
Plan, manage and control IT budget (opex & capex) for the local unit
Manage, motivate and develop own staff in a way that provides them with the competencies needed to provide IT services and support according to internal and external service agreements
Ensure procurement, maintenance & lifecycle management of IT equipment the local business unit aligned with IT & GF IT
Ensure that internal customer relationships with relevant stakeholders are working properly
Manage local IT contracts, e,g, internet and telephone subscriptions etc
Lead local IT initiatives or participate in larger projects/initiatives as the local IT representative (of IT or other functions)
Ensure local documentation for all domains defined in IT I&O Target operating model
Cooperate & coordinate actions with local external IT (vendors & service providers) (if such exists)
Ensure and participate in periodical service management practises with local external IT (if such exists)
Requirements:
5+ years of IT experience in an international company and work environment
line manager experience
Experience in managing IT network infrastructure and Microsoft Dynamics 365
Experience in cloud solutions, ERP, security, networking and compliance from a large or medium-sized manufacturing company
Interest in or experience with IT/Cybersecurity, EDI and automation
Certificate in ITIL Foundation
Excellent interpersonal/leadership and communications skills
Good attention to detail and a natural problem solver
Strong internal customer focus (customer service skills)
Well-developed knowledge in internal infrastructure within IT as well as IT systems/services and processes
Capable of teaching/educating/influencing others
Anticipates and adapts easily to customer needs
Breaks down issues or problems and identifies critical relationships
Change management skills
Negotiation skills
Empathy skills
Analytical mind
Open to continuous learning
A bachelor’s degree in Computer Science, Engineering or equivalent
Well-developed English skills
Native local language skills
General ability to perform hands-on IT work at sites
Hybrid work (3 days in the office located in Warsaw and 2 days remote work per week)
Company car approved under the fleet policy for the position
Benefits package (private medical care, Multisport card, insurance on preferential terms co-financed by the company, quarterly bonus based on performance targets)
Long-term cooperation in an international environment
Training and personal development opportunities according to individual needs
Opportunity to participate in international projects
Working in a stable, international and growing company, well established on the Polish market
Corporate culture based on openness, holistic view and drive
Friendly working atmosphere in a modern company with high standards for health and safety, environmental protection and production technology