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Robert Half Logo Robert Half · IT - Administration

It Manager

United States, Norwalk · Job Posted May 27, 2026
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Job Description

We are looking for an experienced IT Manager to lead technology operations in the Norwalk, Connecticut area. This role is responsible for maintaining a secure, reliable infrastructure while guiding day-to-day IT support and strengthening overall technical standards. The ideal candidate brings broad hands-on knowledge across servers, networking, and cybersecurity, along with the leadership skills to manage support resources and coordinate effectively with external technology partners.

Job Responsibility

  • Direct daily IT operations to ensure dependable performance across infrastructure, systems, and user support services
  • Oversee server administration, backup processes, and core systems maintenance to support business continuity and operational stability
  • Strengthen cybersecurity practices by monitoring risk, improving controls, and working with specialized providers on around-the-clock protection
  • Lead and mentor IT support staff, setting priorities and providing guidance on issue resolution and service delivery
  • Collaborate with third-party vendors for infrastructure, data center, and after-hours support, ensuring timely response and consistent service quality
  • Troubleshoot network and system issues, identifying root causes and implementing effective corrective actions
  • Establish and refine IT best practices, standards, and procedures to improve efficiency, resilience, and overall technology performance
  • Support ongoing infrastructure improvements and recommend practical enhancements aligned with business needs.

Requirements

  • Proven experience leading IT operations in a lead or manager-level capacity
  • Strong working knowledge of server environments, system administration, and backup technologies
  • Solid understanding of IT security principles and experience supporting secure infrastructure
  • Familiarity with Active Directory and day-to-day administration of enterprise systems
  • Working knowledge of basic networking concepts and hands-on network troubleshooting ability
  • Experience managing or mentoring technical support personnel
  • Ability to coordinate effectively with external vendors and service providers
  • Knowledge of ITIL processes and a structured approach to service management.

What we offer

  • medical, vision, dental, life and disability insurance
  • 401(k) plan
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