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Robert Half Logo Robert Half · IT - Administration

IT Manager

United States, Madison Employment contract · Job Posted May 13, 2026
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Job Description

Robert Half is seeking a hands-on IT Manager to lead and support enterprise technology operations in for our client in Madison, WI. This role combines technical leadership with day-to-day operational support across infrastructure, cybersecurity, networking, ERP systems, end-user support, and business applications. The ideal candidate will be comfortable balancing strategic IT leadership with direct technical involvement, while leading a small IT team and ensuring high levels of service, accountability, and system reliability. This is an on-site position supporting a 24/7 business environment.

Job Responsibility

  • Lead and support day-to-day IT operations, including infrastructure, systems administration, endpoint support, networking, and cybersecurity initiatives
  • Provide hands-on technical troubleshooting and serve as the escalation point for complex technical issues
  • Manage enterprise technology environments including servers, networks, firewalls, remote access, cloud services, business applications, ERP systems, and collaboration platforms
  • Oversee desktop and mobile device support for laptops, desktops, tablets, and mobile devices
  • Support and coordinate software deployments, upgrades, configurations, and system integrations across the organization
  • Maintain and improve IT security policies, procedures, and best practices to ensure system integrity and minimize operational risk
  • Monitor system performance, availability, and reliability while supporting business continuity and disaster recovery planning
  • Manage vendor relationships, software licensing, renewals, technology purchasing, and IT asset tracking
  • Lead, mentor, and develop IT staff while establishing clear expectations and accountability for service delivery and performance
  • Monitor ticket queues, service levels, and operational metrics to ensure timely issue resolution and continuous improvement
  • Partner with leadership and cross-functional teams to align technology initiatives with business objectives
  • Assist with planning and execution of infrastructure upgrades, system implementations, and technical projects

Requirements

  • Bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent professional experience
  • 10+ years of enterprise IT operations experience
  • 3+ years of experience leading or supervising technical teams
  • Strong hands-on experience with systems administration, infrastructure support, networking, cybersecurity, and endpoint management
  • Experience supporting ERP systems and other enterprise business applications
  • Experience with virtualization platforms, networking equipment, firewalls, and remote access technologies
  • Proven ability to manage escalations, troubleshoot complex technical issues, and work effectively in fast-paced environments
  • Experience with budgeting, vendor management, procurement, and software licensing
  • Strong communication and leadership skills with the ability to work across technical and non-technical teams
  • Comfortable participating in an on-call escalation process and responding to critical issues when needed
  • Must be able to report on-site within a reasonable response time in the event of a critical IT incident

Nice to have

  • Manufacturing or operational business environment experience
  • ERP implementation or administration experience
  • Experience improving IT processes, documentation, and operational standards
  • Background supporting both cloud and on-premise infrastructure environments

What we offer

  • Competitive compensation package
  • Comprehensive benefits
  • Stable, team-oriented environment
  • Opportunity to lead impactful IT initiatives
  • Long-term growth potential within the organization
  • medical, vision, dental, and life and disability insurance
  • 401(k) plan
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