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Robert Half is seeking a hands-on IT Manager to lead and support enterprise technology operations in for our client in Madison, WI. This role combines technical leadership with day-to-day operational support across infrastructure, cybersecurity, networking, ERP systems, end-user support, and business applications. The ideal candidate will be comfortable balancing strategic IT leadership with direct technical involvement, while leading a small IT team and ensuring high levels of service, accountability, and system reliability. This is an on-site position supporting a 24/7 business environment.
Job Responsibility:
Lead and support day-to-day IT operations, including infrastructure, systems administration, endpoint support, networking, and cybersecurity initiatives
Provide hands-on technical troubleshooting and serve as the escalation point for complex technical issues
Manage enterprise technology environments including servers, networks, firewalls, remote access, cloud services, business applications, ERP systems, and collaboration platforms
Oversee desktop and mobile device support for laptops, desktops, tablets, and mobile devices
Support and coordinate software deployments, upgrades, configurations, and system integrations across the organization
Maintain and improve IT security policies, procedures, and best practices to ensure system integrity and minimize operational risk
Monitor system performance, availability, and reliability while supporting business continuity and disaster recovery planning
Manage vendor relationships, software licensing, renewals, technology purchasing, and IT asset tracking
Lead, mentor, and develop IT staff while establishing clear expectations and accountability for service delivery and performance
Monitor ticket queues, service levels, and operational metrics to ensure timely issue resolution and continuous improvement
Partner with leadership and cross-functional teams to align technology initiatives with business objectives
Assist with planning and execution of infrastructure upgrades, system implementations, and technical projects
Requirements:
Bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent professional experience
10+ years of enterprise IT operations experience
3+ years of experience leading or supervising technical teams
Strong hands-on experience with systems administration, infrastructure support, networking, cybersecurity, and endpoint management
Experience supporting ERP systems and other enterprise business applications
Experience with virtualization platforms, networking equipment, firewalls, and remote access technologies
Proven ability to manage escalations, troubleshoot complex technical issues, and work effectively in fast-paced environments
Experience with budgeting, vendor management, procurement, and software licensing
Strong communication and leadership skills with the ability to work across technical and non-technical teams
Comfortable participating in an on-call escalation process and responding to critical issues when needed
Must be able to report on-site within a reasonable response time in the event of a critical IT incident
Nice to have:
Manufacturing or operational business environment experience
ERP implementation or administration experience
Experience improving IT processes, documentation, and operational standards
Background supporting both cloud and on-premise infrastructure environments
What we offer:
Competitive compensation package
Comprehensive benefits
Stable, team-oriented environment
Opportunity to lead impactful IT initiatives
Long-term growth potential within the organization
medical, vision, dental, and life and disability insurance