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Due to continued growth we are seeking a commercially focused IT Manager to lead global technology and systems with a strong emphasis on vendor and outsourced service management. Reporting to the CFO, you will ensure reliable, secure, and scalable IT services across multiple locations. You will act as the central orchestrator of IT delivery, driving supplier performance and maintaining robust infrastructure and cyber security standards. This newly created role is key to supporting business growth through efficient, cost effective technology and system solutions.
Job Responsibility
Overseeing the planning and maintenance of networks and cloud services to ensure high availability for solutions
Ensuring international multi-site standardisation for hardware and connectivity
Managing global data protection and implementing disaster recovery plans to mitigate risks across different regulatory jurisdictions
Overseeing the IT department’s budget, focusing on cost-efficiency and ROI for hardware and software licensing
Negotiating and managing global contracts with third-party providers and ensuring strictly imposed SLAs
Conduct monthly performance reviews
Ensure an integrated Level 1 (Helpdesk), Level 2 (Technical) and Level 3 (Expert) support model is in place and effective
Maintain a library of ‘How-To’ guides
Ensure new starters receive appropriate information and training
Act as a gatekeeper for changes
Ensure release and change governance (testing, change approval) have been followed
Maintain an IT infrastructure and services blueprint to allow rapid onboarding of new international acquisitions
Manage suppliers in the implementation of new site setup.
Requirements
3+ years IT management experience in asset-heavy or logistics sector (rental, construction, transport)
Outsource experience: proven track record of managing MSP contracts
Technical knowledge: understanding of Cloud infrastructure (e.g. Azure)
Supporting a geographically diverse operation from a UK base.
What we offer
Private medical insurance, including dental and vision
Wellbeing package such as additional paid leave day per year, enhanced sick pay and lunch and learns
Comprehensive, ongoing training and development programmes such as STR Academy