IT Manager

• Build and lead SpotHero’s IT operations program across endpoint management, SaaS administration, networking, and corporate infrastructure
• Manage and mentor IT team members
• Own and optimize our corporate technology stack
• Define and oversee endpoint fleet strategy using Jamf and Intune
• Champion IT service delivery and operational excellence
• Partner with Security to ensure endpoint compliance
• Oversee onboarding and offboarding processes
• Manage and evolve the Chicago office network and infrastructure
• Drive vendor evaluation, procurement, and relationship management for IT hardware, software, and services
• Develop and maintain IT documentation, policies, and runbooks
• Plan and manage the IT budget
• Support compliance and audit efforts (SOC 2, etc.)

• 5+ years in IT operations or systems administration
• 2+ years of people or initiative leadership experience
• Strong technical background with hands-on ability: scripting (Python, Bash, PowerShell), MDM platforms (Jamf, Intune), identity providers (Okta), and SaaS administration
• Primary expertise in macOS with solid proficiency in Windows environments
• Deep knowledge of corporate IT as it applies to modern cloud-first, SaaS-heavy organizations
• Experience managing network infrastructure, including wireless access points, routers, switches, and VPN in a corporate office setting
• Great communication skills and the ability to influence without authority across teams
• Passion for mentoring, documentation, and building scalable, repeatable IT processes

Experience supporting compliance frameworks like SOC 2 or ISO 27001 from an IT controls perspective

• Excellent benefits
• Flexible PTO policy
• Grubhub weekly lunch stipend for in-office days
• Udemy License and Personal Learning Budget
• Annual parking stipend
• Employee Resource Groups
• Wellness program