IT Manager Job at Marriott Bonvoy (Manado)

Job Description

As a member of the property management staff, contributes advanced knowledge and skill in technology and general hospitality business knowledge to support the property and technology Information Resources objectives. Position is responsible to the property for all technology planning, decision-making, implementation, and maintenance. May interfaces with vendors, owners, Executive Committee and property staff.

Job Responsibility

Uses computers and computer systems to program, write software, set up functions, enter data, or process information
Monitors, ensures and manages the acquisition and maintenance of property based systems
Analyzes information, identifies current and potential problems and proposes solutions
Maintains, inspects and repairs equipment
Inspects and ensures the maintenance of the equipment or the environment
Ensures that computer and network operations are monitored at the property, backup/recovery functions are performed on scheduled basis and administration functions for hardware, operating and application systems are maintained and completed on consistent basis
Manages IR activities to ensure the property infrastructure and applications systems are functional at all times
Ensures solutions are consistent with the client's needs and brand specific IR environment
Administers and maintains mail and email
Maintains inventories and manages IT hardware/software
Provides Internet support and maintenance (if applicable)
Provides cable management support
Generates systems communications for property users to introduce new applications, provide user tips, alert users of system problems and inform staff of progress or status
Consults on specific application issues or hardware/software problems
Provides feedback to Lodging IR on application functional performance and system performance
Uses relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards
Monitors processes and evaluates information according to SOP and LSOP requirements
Enforces IR policies and standards protecting company hardware, software and other resources at the property
Directs maintenance of equipment and installed software applications inventory for property ensuring compliance with licensing regulations
Develops specific goals and plans to prioritize, organize, and accomplish your work
Performs an assessment of needs, ensuring compliance with brand specific standards, budget and capital requirements
Determines priorities, schedules, plans and necessary resources to ensure completion of any property projects on schedule and according to specification
Ensures problems are correctly reported, routed, tracked and solved, with the system user being informed of situation at all times
Ensures proper asset management
Performs on-site monitoring of all projects
Ensures that regular on-going communication is happening in all areas of responsibility to create awareness of business objectives and communicates expectations, recognizes performance and produces desired business results
Keeps up-to-date technically and applies new knowledge to your job
Demonstrates knowledge of job-relevant issues, products, systems, and processes
Provides technical expertise and support
Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person
Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner
Analyzes information and evaluates results to choose the best solution and solve problems
Coordinates property efforts, prioritizes needs and communicates those needs to IR Shared Services and other systems staff
Manages vendors for property IT requirements functioning as escalation point for problem resolution

Requirements

BS/BA or equivalent work experience
2-4 years experience in like position
Previous experience in IR Global Field Services or Marriott Systems Support desirable
System-related professional certifications desired

Nice to have

Previous experience in IR Global Field Services or Marriott Systems Support
System-related professional certifications

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