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We are looking for an experienced IT Manager to oversee and enhance the technology infrastructure and support systems for a manufacturing organization. This role involves managing both technical teams and projects to ensure optimal system performance, security, and efficient service delivery. The ideal candidate will have a strong background in IT operations, team leadership, and strategic planning.
Job Responsibility:
Lead and manage a team of Service Desk Specialists to ensure timely resolution of incidents, requests, and escalations while meeting established service levels
Supervise Systems Engineers responsible for maintaining Windows Server environments, backup systems, disaster recovery solutions, VMware vSphere, and storage systems
Develop regional support coverage models, aligning staffing schedules with business needs and branch locations
Standardize device imaging processes, maintain golden images, and implement automation for post-imaging configurations
Analyze ticket trends and create solutions such as known-error databases, self-service tools, and proactive operations initiatives
Manage vendor relationships, evaluate technology solutions, negotiate contracts, and oversee purchase orders and invoice approvals for infrastructure-related expenses
Establish and enforce standards for server configurations, security hardening, monitoring, and patch management, ensuring compliance
Plan and execute infrastructure projects, including migrations, upgrades, and system consolidations, with detailed roadmaps and risk mitigation strategies
Mentor and coach entry level staff to support their growth and build a strong talent pipeline within the organization
Requirements:
Minimum of 7 years’ experience in IT infrastructure and support, including at least 3 years managing teams such as service desk specialists or server engineers
Proven ability to mentor, develop, and manage entry-level staff, fostering career growth and succession planning
Strong expertise in computer imaging processes and standardizing endpoint deployments
Experience designing and implementing regional support models for distributed locations
Familiarity with self-service portals and knowledge base systems
Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent work experience
Excellent leadership and communication skills to effectively manage teams and collaborate across departments
Solid understanding of IT project management, including risk assessment, change management, and roadmap development