IT Manager

• Manage and monitor day-to-day operations, maintenance, reliability, testing, rollout, upgrades, support, and general system administration including data center, communications, fiber, corporate voice and data network, servers, desktop services, operating systems, hardware, software, and the Traffic Operations Center
• Develop and manage the business continuity and disaster recovery plan
• Evolve and oversee network communications infrastructure for the project
• Develop and maintain IT policies and procedures
• Perform proactive testing, audits, variance analyses, and recommend corrective actions and future capability/capacity planning
• Monitor compliance with Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)
• Identify and resolve complex IT problems
• Manage third-party contractors, licenses, and support contracts
• Analyze data and trends for proactive management of storage architecture, capacity, and response times
• Support IT financial objectives by managing budget input, forecasts, business case justifications, and cost/benefit analyses
• Perform additional duties as required

• Bachelor’s degree in Computer Science, Information Technology, Telecommunications, or related field
• 7–10+ years of relevant experience including: Backup and business continuity procedures
• SLA management
• Colocation center management
• Security protocols and standards
• Audit standards
• Database management
• Asset management (hardware/software lifecycle, load usage reporting, data center efficiency)
• Tech support systems: ticketing systems, service orders, work orders
• Network design, implementation, and maintenance
• Experience in IT administration such as project management, IT policy development, process improvement, system administration, backup/patch management, disaster recovery, and capacity planning
• Personnel and team management experience including relationship building, conflict resolution, goal setting, and evaluations
• Departmental management experience including vendor negotiation, forecasting, and strategic planning
• Knowledge of network, server, backup, and storage infrastructure
• Experience implementing and maintaining fiber-based network communications
• Proficiency in Microsoft Excel, Word, PowerPoint, and other PC-based programs

Experience in Toll and/or ITS industry

bonus