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We're bringing our IT operations in-house and looking for someone to own IT across our global team. You'll transition services from an outsourced provider, becoming the IT expert for our employees across EMEA and North America. This is a hands-on role focused on keeping everything running smoothly - managing systems, solving problems and ensuring our team has the tech they need to do great work.
Job Responsibility:
Provide IT support both remotely and in-person, primarily during UK business hours
Troubleshoot hardware and software issues
Manage devices and systems using MDM platforms
Own user account management
Maintain security and compliance
Administer business-critical systems
Plan IT strategy and provide visibility
Manage IT budget and vendors
Continuously build and optimise processes
Requirements:
5+ years in IT operations, helpdesk management or IT support with progression from hands-on support to managing infrastructure
Strong Mac experience and solid Windows skills
Google Workspace administration and MDM platform experience (Addigy, Jamf, Kandji, Intune)
Practical flexibility - based in our London (Soho) office most days but flexible and responsive when genuine emergencies come up outside normal hours
License management and cost control experience
Security awareness and compliance fundamentals
Service-oriented mindset with empathy
Strong communication skills
Creative agency experience is desirable
Nice to have:
Creative agency experience is desirable
bonus points if you've supported Adobe Creative Suite, transitioned IT from outsourced to in-house and/or worked through growth phases
What we offer:
Private Healthcare through Vitality
Wellbeing support through Vitality including EAP & Mental Health cover
25 days of Annual Leave (+ Bank Holidays which can be flexed to your needs)